Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Doretha Prestley

Harvey,Louisiana

Summary

Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Heart Clinic of Louisiana
12.2000 - Current
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.

Coding Quality Analyst

Touro Infirmary Hospital
02.1990 - 05.2000
  • Collaborated with cross-functional teams to identify areas for improvement in coding practices, fostering better communication and collaboration between departments.
  • Collaborated with QA team members on coding questions, DRG issues and other operational activities.
  • Streamlined processes for efficient code review and analysis, reducing time spent on manual tasks.
  • Enhanced overall code quality for the department by implementing best practices and maintaining up-to-date knowledge of industry standards.
  • Verified accuracy of patient information in medical records.
  • Transcribed and entered patient medical information into electronic medical records systems.

Education

Social Worker

Delgado Community College
New Orleans, LA

General Business

Coastal Training Institute
New Orleans, LA
04-1987

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Patient check-in
  • Appointment scheduling
  • Registration and admissions
  • Phone and email etiquette
  • Medical terminology
  • Multitasking and organization
  • Relationship building
  • Scheduling diagnostic procedures
  • Medical billing
  • Data entry
  • Medical coding
  • Registration and scheduling
  • Clerical and filing support
  • 50 WPM typing speed
  • Benefits explanation

Accomplishments

  • Supervised a team of ten staff members for 1 year as a super user Epic trainer.

Certification

  • Epic Training - 1 year

Languages

English
Professional Working

Timeline

Patient Access Representative

Heart Clinic of Louisiana
12.2000 - Current

Coding Quality Analyst

Touro Infirmary Hospital
02.1990 - 05.2000

Social Worker

Delgado Community College

General Business

Coastal Training Institute

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Doretha Prestley