Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dorothy Dixon

Chalmette

Summary

Proven professional with a track record of enhancing customer satisfaction and streamlining operations at Spa Atlantis. Leveraged organization skills and telephone expertise to boost efficiency and provide exceptional service. Excelled in greeting clients and managing transactions, showcasing a blend of hard and soft skills. Achieved significant improvements in client engagement and operational workflow.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

27
27
years of professional experience

Work History

Receptionist

Spa Atlantis
01.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Cashier

Meraux Food Store
01.2006 - 08.2008
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Jewelry Sales Associate

Mr. Goldman
07.1998 - 03.2003
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.

Education

Associates of General Studies - General Studies

Nunez Community College
Chalmette, LA
05-2020

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Scheduling appointments
  • Greeting and seating clients

Timeline

Receptionist

Spa Atlantis
01.2023 - Current

Cashier

Meraux Food Store
01.2006 - 08.2008

Jewelry Sales Associate

Mr. Goldman
07.1998 - 03.2003

Associates of General Studies - General Studies

Nunez Community College
Dorothy Dixon