Dorothy Richardson
Opelousas
Summary
Orderly and committed professional offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate tasks.
Overview
30
30
years of professional experience
1992
1992
years of post-secondary education
Work History
Licensed Florist
Wanda’s and Durio’s
Opelousas
08.2021 - Current
- Designed unique floral arrangements for various occasions and events.
- Assisted customers with selecting flowers and providing recommendations.
- Managed inventory of floral supplies and ensured freshness of products.
- Maintained a clean and organized workspace in the shop.
- Collaborated with team members to fulfill large orders efficiently.
- Handled customer inquiries and resolved concerns promptly.
- Operated point-of-sale system for processing transactions accurately.
- Created visually appealing displays to enhance store presentation.
- Provided excellent customer service by helping customers choose appropriate bouquets for their needs.
- Kept the store clean and organized at all times.
- Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays.
- Organized the store's inventory of plants, vases, containers, and other supplies.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Processed sales transactions via cash register and telephone orders.
- Delivered and set up flower arrangements for banquets, weddings and funerals.
- Took photographs of completed floral arrangements for promotional purposes.
- Tracked shipments to ensure timely delivery of flowers.
- Managed customer orders, requests, and complaints in a timely manner.
- Ordered flowers from wholesalers to ensure that all necessary items were available for customers.
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
Owner/Operator
Total Lawn and Maintenance LLC
Opelousas
07.2017 - 08.2023
- Managed daily operations of lawn care and maintenance services.
- Supervised a team of skilled workers for efficient service delivery.
- Developed service plans tailored to client landscaping needs.
- Trained new employees on equipment use and safety protocols.
- Coordinated scheduling for maintenance and landscaping projects.
- Maintained inventory of tools, equipment, and supplies for operations.
- Ensured compliance with safety regulations in all work areas.
- Communicated effectively with clients to address concerns and feedback.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Hooked and unhooked trailers from tractor and converter dollies.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Obtained signatures needed to complete and process paperwork.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Recorded expenses and maintained receipts.
Jewelry Repair Technician (Laser)
Stuller Settings
Lafayette
01.2016 - 07.2017
- Inspected jewelry settings for quality and durability compliance.
- Repaired damaged settings using precision tools and techniques.
- Collaborated with design team to enhance setting functionality.
- Replaced defective components with compatible replacements sourced from suppliers.
- Read and understood diagrams and schematics to accurately perform repairs.
- Repaired and performed quality testing of products to meet established specifications.
- Worked with the senior technician to inspect and validate repair parts.
- Followed repair processes, driving high quality and short cycle time.
- Dismantled devices to gain access to and remove defective parts with various hand and power tools.
- Responded quickly to emergency repair calls from customers.
Accounts Receivable Clerk
Ecoserv
Lafayette
07.2015 - 01.2016
- Processed customer invoices and maintained accurate billing records.
- Reconciled accounts and resolved discrepancies with clients promptly.
- Managed payment collections and followed up on overdue accounts regularly.
Accounts Receivable Clerk
Stabil Drill
Lafayette
09.2007 - 05.2014
- Processed customer invoices and maintained accurate billing records.
- Reconciled accounts and resolved discrepancies with clients promptly.
- Managed payment collections and followed up on overdue accounts regularly.
- Maintained organized files for accounts receivable transactions and documentation.
- Communicated effectively with clients regarding payment inquiries and issues.
- Supported month-end closing procedures by preparing necessary reports and summaries.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
- Maintained accurate records of accounts receivable and payable transactions.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Updated vendor files with new contact information or changes in payment terms upon request.
- Entered, posted and scanned accounts receivable documents into accounting software.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
- Worked closely with internal teams to resolve customer billing and payment issues.
- Coded invoices to maintain organized and accurate records.
- Investigated any discrepancies between invoices and purchase orders prior to processing payments.
- Processed new customer forms to set up accounts in system.
- Ensured compliance with financial policies and regulations.
Administrative Assistant/Receptionist
Lingo International
Lafayette
06.2003 - 09.2007
- Maintained office supplies inventory and placed orders as needed.
- Provided customer support via phone and email, addressing inquiries promptly.
- Facilitated communication between departments to streamline operations and information flow.
- Developed filing systems to ensure efficient document retrieval and management.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Developed and maintained filing systems for confidential documents and records.
Bench Jeweler
Stuller Settings
Lafayette
08.1995 - 06.2003
- Crafted intricate jewelry pieces using advanced hand and machine tools.
- Assembled custom orders based on client specifications and design requirements.
- Inspected finished products for quality assurance and adherence to standards.
- Assembled components such as clasps, hinges and settings into completed pieces of jewelry.
- Performed quality checks on products using microscopes and loupes.
- Resized rings by cutting off excess metal, soldering the ends back together, filing down rough edges, polishing surfaces and setting stones into place if needed.
- Inspected jewelry for blemishes and defects.
- Soldered rings and other items together to form a single piece of jewelry.
Education
Licensed Florist - Florist
University of Louisiana At Lafayette
Lafayette, Louisiana, LA 05.1995 - 11.1995
American School of Chicago
Chicago, ILSkills
- Floral design
- Point-of-sale operation
- Customer consultations
- Time management
- Attention to detail
- Invoice processing
- Payment collections
- Customer relationship management
- Oracle expertise
- Collections
- Dispute resolution
- Accounts receivable software
- Microsoft Excel
- QuickBooks experience
- Invoice and payment processing
- Data entry and management
- Financial records and reporting
- Team collaboration
- Customer account management
- Invoice generation
References
References available upon request.
Timeline
Licensed Florist
Wanda’s and Durio’s
08.2021 - Current
Owner/Operator
Total Lawn and Maintenance LLC
07.2017 - 08.2023
Jewelry Repair Technician (Laser)
Stuller Settings
01.2016 - 07.2017
Accounts Receivable Clerk
Ecoserv
07.2015 - 01.2016
Accounts Receivable Clerk
Stabil Drill
09.2007 - 05.2014
Administrative Assistant/Receptionist
Lingo International
06.2003 - 09.2007
Bench Jeweler
Stuller Settings
08.1995 - 06.2003
Licensed Florist - Florist
University of Louisiana At Lafayette
05.1995 - 11.1995
American School of Chicago