Dorphelia Guillory
Baton Rouge
Summary
I am self-motivated and dependable while achieving high performance with minimal supervision while obtaining management experience and exceptional people and communication skills in a challenging role. I have strong verbaI, written, and interpersonal communication skills and a passion for providing exceptional experiences while driving for results. I have the credentials in Customer Service and Customer Support, Healthcare, Computer Literacy, Computer Skills, and Quality Management Skills, Administration Skills, Microsoft Office, Word and Excel. Certified in SHIPP, MIPPA, and Medicare
Overview
11
11
years of professional experience
1
1
Certification
Work History
Food Pantry Manager
EBRCOA/Non-Profit
Baton Rouge
03.2023 - 03.2025
- Generated monthly reports detailing household service figures.
- Participated in yearly community conferences.
- Ensured that all pantry products were stored according to safety regulations.
- Reviewed daily task list with employees and assigned tasks for completion.
- Organized and maintained a clean and safe work environment in the pantry area.
- Performed daily inspections of storage areas to ensure proper temperature control was maintained.
- Resolved customer complaints promptly in a professional manner.
Food Pantry Coordinator
EBRCOA/Non-Profit
Baton Rouge
09.2022 - 03.2023
- Developed partnerships with local organizations to support food distribution efforts.
- Confirms that all recipients are verified and in need through EBRCOA process and conduct updates to registration annually.
- Assure the safety of food storage procedures.
- Packs food pantry orders and stocks shelves as needed.
- Responsible for implementing food pantry policies and procedures.
Administrative Assistant
EBRCOA/Non-Profit
Baton Rouge
10.2021 - 09.2022
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Conducted research on various topics as requested by management.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Managed database systems containing customer contact information.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
Intergenerational Operations and Program Manager
EBRCOA/Non-Profit
Baton Rouge
02.2020 - 10.2021
- Develops and plans activities for the EBRCOA which are comprehensive and coordinated in advance for approval.
- Develops, facilitates, and ensure the development of appropriate lesson plans.
- Serves as a strong advocate to assure that the interests of older adults and their families are safeguarded.
- Assists community organizations with establishing and maintaining effective working relationships with each other and to improve the local service delivery systems.
- Explains and coordinates curriculum, instructional approach and staff development activities.
- Directs, trains, mentors, and evaluates volunteer staff assigned to the programs.
Care Manager II/Special Projects Officer
EBRCOA/Non-Profit
Baton Rouge
01.2018 - 02.2020
- Delivered comprehensive assistance to clients regarding services available through the agency.
- Ensured superior client satisfaction through careful assessment of needs, addressing concerns, and answering inquiries.
- Provides diverse resources, follow-up calls, and visits to ensure quality care.
Information and Referral Coordinator
EBRCOA/Non-Profit
Baton Rouge
11.2018 - 07.2019
- Researched external resources accessible to clients.
- Resources that are beneficial to Clients to fit their needs and expectations of what is needed to provide daily living experiences
- The Coordinator managed Care Programs and obtained continuous follow ups
Data Entry
EBRCOA/Non-Profit
Baton Rouge
06.2018 - 10.2018
- Inputting Clients current and recent information into a system where data is processed with adequate and clear content can be assessed
- With the use of computer skills and training, documents provided can be accessible to be reviewed and updated
Home-Maker
EBRCOA/Non-Profit
Baton Rouge
08.2017 - 01.2018
- Light duty house chores, ran errands, companionship, and assisted Seniors with daily living
Caregiver/PCA
Eartha Proctor
Baton Rouge
06.2015 - 03.2017
- Assist client with personal care, companionship, errands, Doctors appointments, leisure outings, meal preparation, and medication administration
Customer Service Representative
Rite Aid
Baton Rouge, La
01.2014 - 02.2015
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Education
Educational Training Credits -
American Society On Aging
New Orleans, LA01.2019
Bachelor of Science - Business Management
University of Phoenix
Baton Rouge, LA01.2014
Nursing Certification -
Certified Nursing Assistance
Baton Rouge, LA01.1993
License - The Art of Cosmetology
Lockworks Academie of Hairdressing
Baton Rouge, LASkills
- Self-Motivated
- Detail-oriented
- Organized
- Professionalism
- Project Management
- Task Management
- Leadership
- Teamwork
- Interpersonal Skills
- Communication Skills
Certification
- Leadership Training
- Critical Elements of Superior Customer Service
- How to Cope with Dementia
- Signs of Alzheimer's
- Ethics Training
- Excel Training
- Certified Licensed Medicare Counselor
- Certified with SHIPP/MIPPA
Accomplishments
- Hard work, determination, and passion have set a high standard of excellence.
Timeline
Food Pantry Manager
EBRCOA/Non-Profit
03.2023 - 03.2025
Food Pantry Coordinator
EBRCOA/Non-Profit
09.2022 - 03.2023
Administrative Assistant
EBRCOA/Non-Profit
10.2021 - 09.2022
Intergenerational Operations and Program Manager
EBRCOA/Non-Profit
02.2020 - 10.2021
Information and Referral Coordinator
EBRCOA/Non-Profit
11.2018 - 07.2019
Data Entry
EBRCOA/Non-Profit
06.2018 - 10.2018
Care Manager II/Special Projects Officer
EBRCOA/Non-Profit
01.2018 - 02.2020
Home-Maker
EBRCOA/Non-Profit
08.2017 - 01.2018
Caregiver/PCA
Eartha Proctor
06.2015 - 03.2017
Customer Service Representative
Rite Aid
01.2014 - 02.2015
Educational Training Credits -
American Society On Aging
Bachelor of Science - Business Management
University of Phoenix
Nursing Certification -
Certified Nursing Assistance
License - The Art of Cosmetology
Lockworks Academie of Hairdressing
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