Dortheal Monique Burns
Shreveport
Summary
Results-driven Property Management Professional with over 8 years managing 315+ units. Achieved occupancy rates of 97% and minimized delinquency through effective team leadership and training. Skilled in budget management, customer service, and fair housing compliance, with a strong focus on operational efficiency and team performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Manager
AFI
Shreveport
09.2025 - Current
- Managed tenant relationships, resolving concerns promptly to enhance tenant satisfaction.
- Handled resident complaints, expediting maintenance requests to improve response times.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Reviewed lease agreements and ensured compliance with legal requirements.
- Oversaw property maintenance, coordinating repair schedules with vendors to ensure timely completion.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Implemented marketing strategies to attract new tenants and reduce vacancies.
- Trained and supervised staff in daily operational procedures and customer service.
District Manager
Standard Enterprises LLC
Monroe
07.2023 - 07.2025
- Managed 315 units, ensuring optimal performance and tenant satisfaction.
- Maintained 97% occupancy while minimizing delinquency rates through proactive resident engagement.
- Supervised 8 staff members, including maintenance personnel.
- Supervised, trained, and motivated employees to enhance team skills and service quality.
- Monitored occupancy reports to ensure accurate record-keeping.
- Addressed all customer complaints promptly.
- Collected and posted rents accurately.
- Prepared all necessary units for occupancy.
- Oversaw monthly budget variance reports.
- Delegated tasks to employees effectively.
Property Manager
1st Lake Properties
Kenner
01.2020 - 12.2022
- Assisted property management team with 265 residential units.
- Supervised 8 staff members including maintenance
- Monitored and updated occupancy reports to maintain informed decision-making.
- Ensure all customer complaints are handled promptly
- Collected and posted rental payments in the accounting system.
- Supervised, trained, and motivated employees to enhance team performance.
- Maintain 94% occupancy and low delinquency
- Oversee monthly budget variance reports
- Managed lease-up process for new tenants to ensure timely occupancy.
- Delegating tasks to employees
Property Manager
Huff Management
Baton Rouge
01.2018 - 12.2020
- Managed 135 units, ensuring high tenant satisfaction and timely issue resolution.
- Maintain 97% occupancy and low delinquency
- Resolved customer complaints promptly, enhancing tenant relationships and retention.
- Collecting and posting rents, delinquents, evictions and necessary write offs
- Maintained accurate occupancy reports by regularly updating and analyzing data.
- Prepared an adequate number of units for occupancy.
- Approving applications and file audits
- Oversaw monthly budget variance reports to identify financial trends and support informed decision-making.
- Submitted A/P invoices to the corporate office for payment, and managed petty cash and all funds.
Front Desk Manager/Sales Champion
Best Western-Airport
Monroe
01.2017 - 12.2018
- Supervised and delegated tasks to team members to ensure efficient front desk operations.
- Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails
- Checked guests in and out at front desk, providing friendly and professional service.
- Ensure all customer complaints are handled promptly
- Processed customer payments efficiently at the front desk.
- Maintained front desk office supplies and equipment to support seamless service delivery.
- Tracked occupancy reports.
- Ensure all adequate number of units are made ready
Education
University in Business Management -
Western Governors University
Remote03-2026
Trade school in Commercial Truck Driving -
Coastal Truck Driving School
Calhoun, LA07-2023
Skills
- Administrative Management
- Microsoft Word
- Time management
- Supervising experience
- Communication skills
- Section 8
- Microsoft Office
- Leadership
- Fair Housing regulations
- Appfolio
- Negotiation
- Office Management
- Marketing
- Records Management
- Team Player & Supervision
- Tax Credit (LIHTC)
- Meeting & Event Planning
- Staff Development & Training
- File Audits
- Inventory Management
- Policies & Procedures Manuals
- Compliance
- Expense Reduction
- Yardi LRO
- AMSI
- Entrata
- LeaseHawk
- Project Manager (Scrum FHA/MINC System Master)
- Annual Budget
- Rural Development (RD)
- Management
- Organizational skills
Certification
Driver's License
Personal Information
Authorized To Work: US
Timeline
Property Manager
AFI
09.2025 - Current
District Manager
Standard Enterprises LLC
07.2023 - 07.2025
Property Manager
1st Lake Properties
01.2020 - 12.2022
Property Manager
Huff Management
01.2018 - 12.2020
Front Desk Manager/Sales Champion
Best Western-Airport
01.2017 - 12.2018
University in Business Management -
Western Governors University
Trade school in Commercial Truck Driving -
Coastal Truck Driving School