DOROTHY MEDICA
Sulphur
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
Owner Producer Insurance Group
Self
03.2018 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained payroll information by calculating, collecting, and entering data.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Administered bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Created payroll reports, tax forms and other financial reports to provide employer with necessary information to make informed business decisions.
- Filed payroll taxes with appropriate government agencies by deadlines to minimize risk of penalties or fines.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Reconciled bank and payroll records routinely to verify accuracy.
- Processed timecards and payroll data for team of employees.
- Audited timesheets and payroll records for accuracy.
- Tracked employee vacation, sick and personal time.
- Assisted with recruitment and onboarding of new employees.
- Generated reports to track employee time and attendance.
- Managed and updated employee benefits information.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
Office Manager
Beaucoudray Medica Insurance Group
04.2009 - 08.2018
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated special projects and managed schedules.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Evaluated employee records and productivity and submitted evaluation reports.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented systems and procedures to increase sales.
- Managed accounts to retain existing relationships and grow share of business.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Used advanced software to prepare documents, reports, and presentations.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Prepared and filed tax forms to meet needs of customers.
- Developed financial models to assess and analyze financial performance of clients.
Office Manager
State Farm
01.1999 - 02.2009
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
No Degree - Business
LSU
Baton Rouge, LASkills
- Business Management
- Regulatory Compliance
- Operations Management
- Relationship Building
- Staff Management
- Small Business Operations
- Project Estimating
- Problem Solving
- Customer Service
- Staff Hiring
- Administrative Oversight
Timeline
Owner Producer Insurance Group
Self
03.2018 - Current
Office Manager
Beaucoudray Medica Insurance Group
04.2009 - 08.2018
Office Manager
State Farm
01.1999 - 02.2009
No Degree - Business
LSU
Similar Profiles
Stephanie FlemmingStephanie Flemming
Homemaker at SelfHomemaker at Self
Benedetta ValloneBenedetta Vallone
Portrait Photographer at SelfPortrait Photographer at Self
Jessica PaceJessica Pace
Home Educator at SelfHome Educator at Self