Summary
Overview
Work History
Education
Skills
Timeline
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Dottie Zeringue

Branch Ambassador
2346 Bayou Blue Rd

Summary

Dynamic Branch Ambassador at Capital One with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in problem-solving and teamwork, I consistently exceeded sales targets while fostering a collaborative environment. My expertise in data entry and excellent communication facilitated improved client retention and operational efficiency.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

17
17
years of professional experience

Work History

Branch Ambassador

Capital One
02.2009 - Current
  • Mentored new team members, fostering a collaborative work environment and promoting employee growth.
  • Strengthened professional relationships with business partners by attending networking events and seminars regularly.
  • Collaborated with management to implement effective staff training programs focused on improving customer interactions and overall performance metrics.
  • Actively participated in ongoing professional development opportunities, staying current with industry trends and news relevant to the role.
  • Enhanced branch operations by implementing efficient processes for day-to-day tasks.
  • Managed daily cash transactions accurately and efficiently, upholding stringent security protocols.
  • Maintained a thorough understanding of all banking products and services offered within the branch to provide knowledgeable guidance to clients.
  • Engaged with customers to establish relationships.
  • Consistently exceeded individual sales targets while supporting other team members in achieving collective goals as well.
  • Streamlined client onboarding process, resulting in improved client retention rates.
  • Facilitated team communication to efficiently address client needs and resolve issues.
  • Assisted in branch audits, ensuring compliance with financial regulations and maintaining high standards of service.
  • Demonstrated leadership skills by serving as an ambassador between the bank''s various departments, facilitating effective communication and collaboration to address client needs.
  • Delivered exceptional customer service by identifying opportunities for cross-selling additional products and services based on client needs.
  • Improved customer satisfaction by providing personalized service and addressing concerns promptly.
  • Monitored key performance indicators regularly, identifying areas for improvement in operational efficiency within the branch.
  • Conducted regular account reviews for clients, ensuring optimal financial product placement and alignment with their financial goals.

Education

Business

Central Lafourche High School
Raceland, LA, United States
05-1996

Skills

Brand awareness

Teamwork

Customer service

Problem-solving abilities

Teamwork and collaboration

Data entry

Multitasking Abilities

Excellent communication

Decision-making

Self motivation

Time management abilities

Adaptability and flexibility

Verbal and written communication

Organizational skills

Attention to detail

Reliability

Timeline

Branch Ambassador

Capital One
02.2009 - Current

Business

Central Lafourche High School

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Dottie ZeringueBranch Ambassador