Douneba Thamard
Harvey
Summary
Knowledgeable Business Office Manager with comprehensive background in managing business offices. Competently oversees financials to ensure smooth business operations with a proven track record at Long Term Care Facilities, Offering strong organizational skills and proactive approach to problem-solving, eager to learn and thrive in fast-paced business office setting. Brings understanding of office administration principles and basic accounting practices, with skills in communication and coordination. Enhancing revenue recovery and reducing aged receivables through expert management of Medicare and Medicaid processes and fostering effective communication. Demonstrates exceptional organization and financial reporting skills, achieving significant improvements in payment collections.
Committed to driving operational efficiency and fostering productive work environment.
Overview
12
12
years of professional experience
Work History
Business Office Manager
St. Bernard Nursing and Rehab
06.2024 - Current
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
- Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
- Achieved a significant reduction in aged accounts receivable through diligent follow-up efforts with both patients and insurers.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
- Responded to patient, family, and external payer inquiries.
- Electronically submitted bills according to compliance guidelines.
- Utilized computer programs to create invoices, letters, and other documents.
- Collaborated with the medical staff to ensure proper documentation for accurate billing.
- Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
CBO-Patient Financial Services
LCMC Health
02.2022 - Current
- Examine patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Post and adjusted payments from insurance companies.
- Train new employees on multiple medical billing programs and data entry software.
- Perform billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
- Manage billing calendar and scheduled claims for payments.
- Prevent financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Adhere to established standards to safeguard patients' health information.
- Prepare accounts with past due balances and transferred those cases to collection agency.
- Review patient diagnosis codes to verify accuracy and completeness.
CBO-Patient Financial Services
Robert Half
11.2021 - 02.2022
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Trained new employees on multiple medical billing programs and data entry software.
- Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Entered client details and notes into system for interdepartmental access and review.
- Developed and maintained courteous and effective working relationships.
- Maintained energy and enthusiasm in fast-paced environment.
Social Services Director
Park Place Healthcare
01.2021 - 11.2021
- Worked with senior case managers to coordinate team development activities and trainings.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Improved operations through consistent hard work and dedication.
- Identified issues, analyzed information and provided solutions to problems.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
Business Office Coordinator
Park Place Healthcare
03.2021 - 11.2021
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Achieved specific team objectives and collection activity.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Provided clerical support to company employees by copying, faxing and filing documents.
Admissions Director
Belle Vie Living Center
06.2018 - 12.2020
- Posted and adjusted payments from insurance companies
- Evaluated patients' financial status and established appropriate payment plans
- Accurately posted and sent out all medical claims
- Maintained detailed records of test results by entering data and patient information into computer
- Addressed questions and managed communications with patients and insurance agents.
- Assisted in patient admission process based on federal and state laws.
- Led tours of facility for potential clients and families to highlight features and benefits of membership.
- Reviewed and verified data on all submitted documentation
- Trained admissions employees on office and administration processes.
Medical Administrative Assistant (Externship)
Crane Rehab Center
04.2018 - 06.2018
- Enhanced office efficiency by handling over 50 callers per day
- Completed skilled administrative work to support all office staff and operational requirements
- Organized paperwork such as charts and reports for office and patient needs
- Called patients to confirm scheduled appointments day in advance
- Coordinated front office duties, including customer service, patient scheduling and billing
- Prepared and maintained accurate digital health records for patients
- Verified insurance coverage to prepare for upcoming patient appointments
- Received, recorded and addressed incoming and outgoing communication via telephone and email
Front Desk Receptionist
Belle Vie Living Center
09.2012 - 03.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
Bachelor of Science - Health Administration
Herzing University
Dearborn, MI09.2022
Social Services Designee - Social Services
Louisiana Department of Health
11.2020
Billing & Coding Specialist, Electronic Health Rec -
Cameron College
New Orleans, LA08.2018
Associate of Science - Medical Administrative
Cameron College
New Orleans, LA08.2018
High School Diploma -
West Jefferson High School
Harvey, LA05.2012
Skills
- Medicare and Medicaid process
- Payment processing
- Financial reporting
- EMR / EHR
- Data entry
- Completing insurance forms
- Patient assessments
- Patient Admission
- Understanding of medical terminology
- Computer literacy
- Communications
- Organization
- MS Office
- Medical Terminology
- Documentation and control
- Patient Registration
- Administration and Management
- Project Management
- Scheduling and Coordinating
- Strategic Planning
- Cash handling
- Customer relationship management
- Financial services
National Certification ID Card by AMCA for MAA/ BC/ EHR
Medical Administrative Assistant / Billing and Coding Specialist / Electronic Health Records
Timeline
Business Office Manager
St. Bernard Nursing and Rehab
06.2024 - Current
CBO-Patient Financial Services
LCMC Health
02.2022 - Current
CBO-Patient Financial Services
Robert Half
11.2021 - 02.2022
Business Office Coordinator
Park Place Healthcare
03.2021 - 11.2021
Social Services Director
Park Place Healthcare
01.2021 - 11.2021
Admissions Director
Belle Vie Living Center
06.2018 - 12.2020
Medical Administrative Assistant (Externship)
Crane Rehab Center
04.2018 - 06.2018
Front Desk Receptionist
Belle Vie Living Center
09.2012 - 03.2018
Bachelor of Science - Health Administration
Herzing University
Social Services Designee - Social Services
Louisiana Department of Health
Billing & Coding Specialist, Electronic Health Rec -
Cameron College
Associate of Science - Medical Administrative
Cameron College
High School Diploma -
West Jefferson High School
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