Dylan Payne
Baton Rouge
Summary
Cloud & IT Infrastructure Specialist with over 8 years of experience designing, deploying, and managing secure IT and cloud environments. Expertise in Microsoft Azure, hybrid infrastructures, endpoint management, and Microsoft 365 technologies. Proven track record in leading infrastructure upgrades, migrating systems to the cloud, and implementing security-first IT practices. Skilled at collaborating across teams to reduce IT complexity, enhance performance, and improve security.
Overview
9
9
years of professional experience
Work History
Cloud Engineer
Thriveon
Minnesota
08.2022 - Current
- Managed and coordinated cloud engineering projects across various platforms, focusing on identity management, file storage, disaster recovery, device management rings, Autopilot, Mobile Device Management and other services.
- Developed strategies to standardize client environments, promoting cloud-agnostic solutions that align with company standards.
- Implemented multi-factor authentication, geographic IP restrictions, and conditional access policies using the latest cloud technologies.
- Automated management tasks, such as SharePoint cleanup and Azure resource manager with the solutions such as Terraform and PowerShell.
- Guided clients through transitions to hybrid or pure cloud infrastructures by migrating to cloud-based directory services and managing devices using cloud-agnostic solutions.
- Assessed clients’ workflows and introduced new IaaS, PaaS, and SaaS technologies to improve efficiency and success.
- Enhanced security by implementing policies across multiple platforms, leveraging tools like Microsoft Secure Score.
- Identified helpdesk issues and implemented strategies and solutions with automation to reduce ticket volume and improve support efficiency.
IT Service Desk Manager
Excel USA
Baton Rouge, LA
09.2020 - 08.2022
- Collaborated with IT leadership to design efficient workflows for successful project deployments.
- Led company-wide initiatives, including infrastructure upgrades, computer replacements, and transitioning to a hybrid domain network.
- Managed the IT Helpdesk, overseeing tickets and projects for the company and its subsidiaries.
- Worked cross-departmentally to resolve issues and drive IT department growth.
- Enhanced security and efficiency by implementing remote access solutions and improving hardware/software tracking.
- Developed solutions to streamline DevOps workflows and improve ticket transitions.
- Reduced costs by consolidating servers into VM clusters, freeing up resources for various departments.
IT Manager
Prime Occupational Medicine
Baton Rouge, LA
04.2016 - 09.2020
- Manage IT Helpdesk and oversee all Tickets regarding our Clinics, Clients, and Corporate Services.
- Collaborate with Developers to create and plan projects needed for new infrastructure for database program (EME).
- Facilitated server builds and network configurations, including migration to a virtual environment to allow for better remote access for Developers.
- Led a companywide project to move our Paper testing to computer based using Surfacer Pro’s and Laptops along with innovative programs to supplement the platform.
- Led a companywide project moving all systems from standard emailing services to Office 365 with proper security measures Including a migration to Azure Directory.
- Enabled full Remote access for several departments during Covid to allow a full working environment with modern technology and programs.
- Manage IT Budget ensuring we are using the best equipment for the work we do and utilizing our technology the best.
Education
Associates Degree - Information Technology
ITI Technical College
Baton Rouge, LA08.2017
Skills
- Cloud Administration: Experiences in building, maintaining, and deploying cloud infrastructure (SaaS, PaaS, IaaS)
- Cloud Services: Proficient in leveraging automation for services such as Autopilot, ARM, Logic apps and utilizing PowerShell
- Security & Compliance: Experienced with Microsoft Secure Score, Sentinel, Huntress and Defender
- Infrastructure: Skilled in building and maintaining infrastructures including servers, firewalls, switches and Terraform
Timeline
Cloud Engineer
Thriveon
08.2022 - Current
IT Service Desk Manager
Excel USA
09.2020 - 08.2022
IT Manager
Prime Occupational Medicine
04.2016 - 09.2020
Associates Degree - Information Technology
ITI Technical College
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