Drew Baum
Metairie,LA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
Work History
Business Development Executive
Fastsigns of Metairie
01.2018 - Current
- Develop and maintain strong relationships with new and existing clients, ensuring customer satisfaction and loyalty.
- Prepare and deliver compelling sales presentations and proposals tailored to specific client needs.
- Collaborate with design and production teams to ensure timely and accurate project execution.
- Document all sales activities and client interactions in CRM for efficient account management.
- Provide excellent after-sales support, resolving any client issues promptly to ensure continued satisfaction.
Account Manager
Smoketree Landscape Services, Inc.
09.2016 - 08.2017
- Managed a diverse portfolio of commercial and residential accounts, ensuring timely communication and effective problem resolution.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Implemented strategies to increase revenue from existing accounts through enhancement sales.
- Assist operations manager with scheduling and make sure jobs are kept on schedule/budget.
- Review account profitability regularly with general manager.
Account Manager / Team Leader
Estes Landscape (Yard-Nique)
09.2013 - 06.2016
- Managed a diverse portfolio of commercial and residential accounts, focusing on customer communication.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Assisted in employee hiring, development and training.
Education
Bachelor of Landscape Architecture - Landscape Architecture
Louisiana State University
Baton Rouge, LA01.2011
Skills
- Client relationship management
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented
- Experience in Adobe creative software
Timeline
Business Development Executive
Fastsigns of Metairie
01.2018 - Current
Account Manager
Smoketree Landscape Services, Inc.
09.2016 - 08.2017
Account Manager / Team Leader
Estes Landscape (Yard-Nique)
09.2013 - 06.2016
Bachelor of Landscape Architecture - Landscape Architecture
Louisiana State University
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