Dr. RALPH "RJ" JOHNSON, Shrm-CP, PHR, CNP
Shreveport
Summary
Results-driven and motivated professional with a strong background in government affairs, organizational operations, management, human resources, finance, and administration. Proven track record of achieving exceptional results in these areas. Dedicated to delivering exceptional performance and driving success through strategic planning, effective communication, and efficient execution. Adept at analyzing complex issues, developing innovative solutions, and leading cross-functional teams to achieve organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Council Affairs
City of Shreveport
03.2023 - Current
- Direct public affairs, external relations, constituent services, and programmatic efforts of the City Council spearheading strategic initiatives to build and maintain positive relationships with key stakeholders including government entities, community organizations, and advocacy groups, facilitating alignment with council and city objectives and enhancing overall engagement
- Spearhead strategic initiatives for City Council, fostering relationships with key stakeholders to align objectives and enhance engagement including advising the Youth Council
- Orchestrate council member-led meetings, ensuring efficient planning, scheduling, and agenda preparation to drive productivity and decision-making
- Represent City of Shreveport as National League of Cities National President Appointee to the Federal Advocacy Committee on Human Development and the Council on Youth, Education, and Families
- Serve as the ombudsman for constituents collaborating with city department heads to ensure swift resolutions of concerns, promptly addressing complaints and facilitating outreach efforts to engage with the community, address concerns, and gather feedback, promoting civic participation and fostering positive relations
- Conduct legislative and policy research to provide council members with comprehensive information on relevant issues, ordinances, and policies, aiding informed decision-making processes
Vice President of Accreditation
Multi-State Healthcare Organization
04.2020 - 07.2023
- In collaboration with the Sr. Vice President of Risk Management/Continuous Quality Improvement (CQI), plans, coordinates, monitors and improves compliance to and maintenance of Federal, State and Accreditation regulations.
- Chair of Corporate Policy & Compliance Committees
- Accountable for the management of accreditation activities necessary for attaining and maintaining accreditation and licensure from various local, state, federal, and non-governmental affiliate organizations
- Manages ongoing and comprehensive risk assessment to identify compliance gaps that need to be resolved or mitigated
- Assists with the compliance database system including training, updates, security management, report generation, etc
Chief Compliance Officer
Behavior Management Organization
01.2016 - 07.2020
- Oversaw and led the Compliance, Human Resources, Medical Records, Marketing & Communications, and Administration Departments.
- Accountable for the achievements and for the daily operations, administration, and service delivery and steps taken to establish methods to improve efficiencies and quality of services to reduce vulnerability to fraud, abuse and waste,
- Serve as the Quality Management Director and chair of the QM committee
- Serve as liaison to external stakeholders and state licensing, insurance, accrediting, and compliance agencies
- Developing, reviewing and recommending policies and practices in accordance with organizational needs and in compliance with all federal, state and local regulations
- Developing, coordinating, and participating in a multifaceted educational and training program that focuses on the elements of the Compliance Program and seeking to ensure that all appropriate employees, volunteers, medical and professional staff are knowledgeable of, and comply with, pertinent federal and state standards
- Ensuring staff members, independent contractors, vendors and other third parties are aware of the requirements of the Compliance Program
Regional Program Manager
SFSO-EYP-Coordinated System of Care (CSOC)
01.2016 - 01.2017
- Accountable for the achievements and for the daily operations, administration, and service delivery of the Statewide Family Service Organization (SFSO) mental and behavioral health agency within the 10-parish service area
- Lead and monitor staff of 60+ employees staff and program services to youth referred by Juvenile Court, Office of Juvenile Justice, Parish Juvenile Services, Department of Children & Family Services, Coordinated System of Care, wraparound services and others
- Foster effective collaboration, relationships, and communication with the Wraparound Agency, Magellan, CARF, Louisiana Department of Health and other entities to provide exemplary service and ensure compliance with accepted care standards
Supervising Director of On-the-Job Training
HealthNet Insurance, Inc. of California
01.2013 - 01.2016
- Provides guidance to 500+ member team in serving 6.7 million members and providers in multiple health insurance lines of business
- Leads training and coaching of Member & Provider Service Representatives
- Advise consumers on health plan coverage, eligibility and benefits, and plan provisions
- Resolves/de-escalates and/or escalates issues
- Handles escalated and high priority customer service issues
Vice President of Development
Girl Scouts Louisiana East
01.2012 - 01.2013
- Led and managed the organization's overall development efforts to raise an annual budget of $3.5 Million
- Oversee and coordinate the daily operations of the department and activities of 3 staff members
- Develop and grow our individual donor base; manage annual giving campaign; cultivate major gifts garnering more than $450,000 annually and implement a comprehensive finance and development plan and strategy
- Cultivate and nurture relationships with current and potential corporate & foundation sponsors, and individual donors, community, volunteers, and staff in collaborative partnerships with businesses, professional, social and faith-based organizations
Education
Ph.D. - Public Policy & Urban Affairs
Southern University
Baton Rouge, LAMaster of Public Administration - Public Administration
University of Louisiana At Monroe
Monroe, LAMBA - Human Resources & Finance
Southern New Hampshire University
Manchester, NHBachelor of Arts - Sociology
Louisiana State University
Baton Rouge, LABachelor of Arts - Political Science
Louisiana State University
Baton Rouge, LACertificate - Hospitality & Tourism Management
Florida Atlantic University
Skills
- Strategic planning
- Strategic communications
- Public policy advocacy
- Team leadership
- Project management
- Budget oversight
- Policy analysis
- Policy development
- Public relations
- Coalition building
- Government relations
- Problem-solving aptitude
Certification
- SHRM-Certified Professional (SHRM-CP) | Society of Human Resource Management
- Professional in Human Resources (PHR) | Human Resource Certification Institute
- Clinically Certified Forensic Counselor & Juvenile Treatment Specialist | National Association of Forensic Counselors
- Certified Non-Profit Professional | Non-Profit Leadership Alliance
Affiliations
- American Society of Public Administrators
- Conference of Minority Public Administrators
- Louisiana Association of American Society of Public Administrators
- Society of Human Resource Management
- American Academy of Certified Public Managers
- National Association of Forensic Counselors
- National Association of Election Officials
Selected Organization & Leadership Experiencence
Current Boards, Commissions, and Organizations:
Caddo Parish Juvenile Justice Advisory Committee, Goodwill Industries of North Louisiana (Secretary), Boys & Girls Club of Shreveport (Chief Volunteer Officer-Board Chair), Salvation Army of Northwest Louisiana, National Pan-Hellenic Council, Inc-National Executive Board, Past Chairman, Caddo Parish Commission Citizens Advisory Committee on Confederate Monument, Court Appointed Special Advocate, Volunteers in Youth Justice
Kappa Alpha Psi Fraternity, Inc. & National Pan-Hellenic Council, Inc.(NPHC-Divine 9) | Member since 2015
2023-present National 1st Vice President | National Pan-Hellenic Council, Inc. (Divine 9)
2019-present Room to Read Chairman, Southwestern Province | Kappa Alpha Psi
2019-present Vice Polemarch & Keeper of Exchequer | Shreveport Alumni Chapter Kappa Alpha Psi
2021-2023 Area 4 Coordinator (AR, LA, NM, OK, TX) | National Pan-Hellenic Council Inc.
2018-2022 State Secretary-Treasurer | Louisiana Kappa Kaucus
2019-2020 Host Chair, 84th Province Council | Southwestern Province Kappa Alpha Psi
2016-2022 Undergraduate Affairs Coordinator | Southwestern Province Kappa Alpha Psi
2016-2017 Host Chair | 38th Southwestern Province C. Rodger Wilson Leadership Conference
United Nations Association of the USA (UNA-USA) & World Federation of United Nations Associations (WFUNA) | Member since 2002
2016-2022 National Vice Chairman, National Council | UNA-USA
2016-2020 Vice Chairman of the Executive Committee | UNA-USA
2018-2022 Vice Chairman, Partnerships & Collaborations Committee | UNA-USA
2017-2022 Vice Chairman, Policies & Procedures Committee | UNA-USA
2015-2020 North American Representative Youth Advisory Council | WFUNA
2017-2018 Chair, WFUNA Youth Advisory Council | WFUNA
2016-2018 Chair, World Youth Leader of the Year Selection Committee | WFUNA
2015-2018 Chair, Resource Development & Capacity Building Committee | WFUNA
2012-2022 National At-Large Representative | UNA-USA National Council
2010-2016 Co-Chair, National Youth Engagement Committee | UNA-USA
Alpha Phi Omega National Service Fraternity | Member since 2002
2010-2017 Section 45 Chair (Louisiana & Mississippi Chapters)
2011-2016 President | Alpha Epsilon Chapter Alumni Association & Chairman, Board of Directors
2010-2016 Chairman of Advisory Committee | Alpha Epsilon Chapter at Louisiana State University
2010-2016 Chapter Advisor | Alpha Epsilon Chapter at Louisiana State University
2012-2014 Chapter Advisor | Gamma Upsilon Chapter at Tulane University
Phyllis Tenney National Advisor of the Year Award Winner
Timeline
Director of Council Affairs
City of Shreveport
03.2023 - Current
Vice President of Accreditation
Multi-State Healthcare Organization
04.2020 - 07.2023
Chief Compliance Officer
Behavior Management Organization
01.2016 - 07.2020
Regional Program Manager
SFSO-EYP-Coordinated System of Care (CSOC)
01.2016 - 01.2017
Supervising Director of On-the-Job Training
HealthNet Insurance, Inc. of California
01.2013 - 01.2016
Vice President of Development
Girl Scouts Louisiana East
01.2012 - 01.2013
Certificate - Hospitality & Tourism Management
Florida Atlantic University
Ph.D. - Public Policy & Urban Affairs
Southern University
Master of Public Administration - Public Administration
University of Louisiana At Monroe
MBA - Human Resources & Finance
Southern New Hampshire University
Bachelor of Arts - Sociology
Louisiana State University
Bachelor of Arts - Political Science
Louisiana State University
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