Dustin Foreman

• Processed customer transactions accurately and efficiently, ensuring timely service at all times.
• Managed cash drawer, maintaining balanced accounts and adhering to cash handling procedures.
• Assisted customers with inquiries and account management, enhancing overall satisfaction and loyalty.
• Trained new tellers on operational procedures and customer service protocols to ensure consistency.
• Implemented process improvements that reduced transaction times and increased customer throughput.
• Monitored compliance with banking regulations, ensuring adherence to policies and minimizing risk exposure.
• Developed strong relationships with customers through personalized service, fostering trust and retention.
• Collaborated with team members to achieve branch goals, promoting a culture of teamwork and support.

• Conducted telephone interactions with customers that utilize various tools and systems

• Engage third party vendors and suppliers as needed to address service faults and provide customer resolution.

• Identifying, tracking and rendering issues to assist in various root cause eliminations.

• Troubleshoot and resolve customer impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing.

• Proactively engage T3 support (network and IT) to address & resolve issues.

• Remain proficient in all billing, rate plan and feature matters.

• Provide friendly welcome to incoming guests while ensuring timely seating

• Follow proper phone etiquette and answer the phones according to Buffalo Wild Wings specifications

• Bus tables, deliver food to guests, and complete other daily tasks

• Respond to customer complaints/concerns and know when to get a manager involved

• Make genuine connections/engage our guests so they have a personalized experience

• Take payments/handle cash drawer and process credit card transactions

• Apply menu knowledge to make genuine suggestions and upsell

• Correctly enter takeout orders into Point Of Sale system

• Bag and manage takeout orders, check for accuracy

• Maintain clean and orderly cashier area and practice proper safety and sanitation at all times

• Effectively serves the needs of the Guests and ensures that Guest needs are met and exceeded.

• Serves as an active team member and communicates with the entire team.

• Thank guests as they leave and solicit feedback about the quality of service they experienced, express your hope that they will return to BWWs in the future

• Responsible for balancing cashier drawers along with the store’s main cash vault.

• Maintain area of responsibility in accordance with company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise/supplies, and ensuring a safe work environment.

• Provide customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, and promoting products and services

• Operate equipment, such as cash registers and related tools, to process customer purchases using appropriate procedures for different payment types and items sold.

• Processing money order transactions and approving voids for entry level cashiers.

• Provide excellent customer service while assisting cashiers to ensure that the front end of the store run smoothly

• Responsible for handling in-store customer complaints and providing solutions including but not limited to: approving returns, voids and mark-downs and allocating money to cashiers when necessary.

• Provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.

• Learn about products using our tools, and provide information to customers in order to sell an entire project.

• Greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments.

• Maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe.

• Work in cooperation with their Department Supervisor and other associates in their department as well as other departments.