Dustin Moore
Sulphur
Summary
Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.
Office professional with comprehensive background in administrative support and office management. Expertise in streamlining office procedures, managing schedules, and handling communications. Known for fostering team collaboration and achieving goals, adaptable to dynamic work environments. Proficient in Microsoft Office Suite and excellent interpersonal skills.
Overview
15
15
years of professional experience
Work History
Office Administrative Assistant
USADEBUSK
02.2025 - Current
- Recorded employee attendance and time data accurately to ensure payroll integrity.
- Assisted in verifying timecards, identifying discrepancies, and resolving issues promptly.
- Maintained timekeeping software by updating employee records and processing changes efficiently.
- Supported management in scheduling staff shifts to optimize workforce efficiency.
Operations Manager
USADEBUSK
04.2022 - 12.2024
- Developed training programs for staff, fostering skill enhancement and operational consistency across departments.
- Analyzed performance metrics, identifying areas for improvement and driving process enhancements.
- Coordinated daily operations, ensuring alignment with organizational goals and maintaining high service standards.
- Managed vendor relationships, negotiating terms to enhance procurement processes and reduce costs.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Dispatcher/Project Manager
WasteWater Specialties
10.2013 - 04.2022
- Coordinated daily operations for efficient routing and dispatching of service vehicles.
- Monitored real-time vehicle locations using GPS tracking systems to optimize service delivery.
- Communicated effectively with field technicians to address urgent issues and ensure timely responses.
- Developed schedules and managed workloads to maximize resource utilization across multiple teams.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Technician
WasteWater Specialties
03.2011 - 10.2013
- Operated and maintained wastewater treatment equipment to ensure optimal performance and compliance.
- Conducted routine inspections of systems, identifying issues and implementing timely resolutions.
- Collaborated with team members to streamline maintenance processes, enhancing operational efficiency.
- Implemented safety protocols during equipment handling, minimizing risks and ensuring staff safety.
- Assisted in troubleshooting mechanical failures, reducing downtime through effective problem-solving techniques.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Education
High School Diploma -
Sulphur High Schoole
Sulphur, LA01-2009
Skills
- Data entry
- Microsoft office
- Schedule management
- Billing and invoicing
- File organization
- Confidentiality handling
- Inventory management
- Workflow optimization
- Customer engagement
- Leadership and supervision
- Spreadsheet development
- Operations management
- Multitasking and organization
Timeline
Office Administrative Assistant
USADEBUSK
02.2025 - Current
Operations Manager
USADEBUSK
04.2022 - 12.2024
Dispatcher/Project Manager
WasteWater Specialties
10.2013 - 04.2022
Technician
WasteWater Specialties
03.2011 - 10.2013
High School Diploma -
Sulphur High Schoole