Dylan Bergeron
Abita Springs
Summary
Dynamic professional with a proven track record in operations management and exceptional customer service, notably at Dylan's Aquatic Care. Skilled in multitasking and organization, demonstrated by efficiently balancing dual roles at Pavestone Company and a personal business. Excelled in team leadership and sales negotiation, fostering significant client satisfaction and operational success.
Refereed to your cooperation by: David Kenney
Overview
11
11
years of professional experience
Work History
Owner/Operator
Dylan's Aquatic Care
01.2016 - Current
- Managed day-to-day business operations. serving up to 30 customers at a time frequently.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business
- My mastery in my profession has given me adept knowledge in biological and water chemistry, plumbing, and electrical work.
- Provided emergency troubleshooting and house calls for clients having to be ready on a moments notice.
- overall client satisfaction, no matter the client I have always been able to find common ground and provide a professional and friendly interaction even when having to give bad news.
Task Supervisor
Pavestone Company
04.2021 - 07.2021
- Hired by the GM through a personal friend that worked sales for a specific task of utilizing a small team of temp workers to salvage a pallet yard of over 2500 pallets. Repairing the ones we could and discarding the ones we couldn't.
- Became forklift certified for the task and finished in almost half of the expected time.
- At that time, the truck dispatcher fell ill and was on medical leave for 2 months. Over those two months I took over as truck dispatcher
- I effectively gave daily routes and managed the 8 drivers for the company while also checking outgoing loads and confirming incoming ones.
- When the dispatcher came back to work I left the company soon after
- The entire time I was employed by Pavestone I kept up with my aquatic maintenance business effectively working 80+ hours a week some weeks.
Aquatics Specialist
Adventure Pets
05.2014 - 03.2020
- I was the sole person in charge of upkeep, livestock purchase, and sales of salt and fresh water fish and coral.
- I was co-manager of the entire pet store overseeing 12 employees
- After a couple years of managing the aquatics department I developed a loyal customer base that gave way to start my side business of aquatic tank and pond maintenance separate from the store on the agreement all livestock and supplies be bought through the store.
Education
Associate of Science - Nursing
Delgado Community College
New Orleans, LA05-2015
High School Diploma -
Fontainebleau High School
Mandeville, LA04-2013
Skills
- Operations management
- Work prioritization
- Documentation and reporting
- Employee training
- Scheduling and time management
- Task delegation
- Sales negotiation
- Multitasking and organization
- Budget management experience
- Excellent communication
- Team leadership
- Forklift Certified
Timeline
Task Supervisor
Pavestone Company
04.2021 - 07.2021
Owner/Operator
Dylan's Aquatic Care
01.2016 - Current
Aquatics Specialist
Adventure Pets
05.2014 - 03.2020
Associate of Science - Nursing
Delgado Community College
High School Diploma -
Fontainebleau High School
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