Dylan Welch
Grayson,LA
Summary
Experienced with diagnosing and repairing technical issues in field settings. Utilizes problem-solving skills to ensure efficient and reliable equipment performance. Knowledge of industry best practices and safety protocols guarantees high-quality service and client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Field Technician Tier 2
Correct Solutions Group
05.2024 - Current
- Programmed Edge Max Routers & Grand Streams
- Punched down on 66 blocks
- Converted VoIP to Analog
- Ran cable on the job site, & Terminating RJ45 Cable with Ease
- Also managed a vast majority of facilities remotely Through Proprietary company software
- Managed multiple apps such as Fresh Desk, Outlook, Excel, Word, OneDrive, Slack, UISP, Teams, Microsoft 365, & Control
- Programming Edge routers and Grand Streams
- Configured & maintained software and driver updates
- Maintain and repair technological equipment like Routers, Modems, managed 66 blocks, & proficient in many networking tools
- Troubleshoot system failures or bugs and provide solutions to restore functionality
- Keep records of repairs and fixes for future reference with our ticketing system Fresh Desk
Computer Technician
SRC LLC
01.2023 - Current
- Set up hardware and install and configure software and drivers
- Maintain and repair technological equipment like routers or peripheral devices
- Perform regular upgrades to ensure systems remain updated
- Install well-functioning LAN/WAN and other networks and manage components like servers and IPs
- Manage security options and software in computers and networks to maintain privacy and protection from attacks
- Troubleshoot system failures or bugs and provide solutions to restore functionality
- Offer timely technical support and teach users how to utilize computers correctly
- Keep records of repairs and fixes for future reference
Equipment Driver
Granite Construction
05.2021 - 09.2023
- Safely transport construction materials, tools, and heavy equipment to and from construction sites
- Ensure timely delivery to support project schedules
- Operate delivery vehicles (such as flat bed trucks, small cargo trailers, and cement mixers) efficiently and safely
- Perform daily vehicle inspections to identify maintenance needs
- Maintain vehicles in good condition, including oil changes, tire rotations, and brake checks
- Follow traffic laws and safety regulations while driving
- Adhere to safety protocols on construction sites
- Use proper lifting techniques when loading and unloading materials
- Coordinate pickups and deliveries with construction site managers and crew members
- Adjust schedules as needed to meet project timelines
- Keep accurate delivery logs and records
- Assist in setting up and breaking down job site equipment and materials
- Provide emergency roadside repairs (changing tires) to minimize downtime
Helper/Laborer
Wyatt construction
02.2019 - 09.2021
- Clean sites by removing debris, hazards, and unwanted materials
- Prepare the ground for construction
- Load and unload construction materials, tools, and equipment
- Distribute materials as needed
- Operate and maintain various construction machines and tools, from simple hand tools to larger equipment
- Erect and dismantle scaffolding, temporary structures, and bracing
- Dig trenches, backfill holes, or compact earth to prepare for construction
- Follow all safety procedures on the construction site and operate machinery in a safe manner
- Provide support to carpenters, masons, and other skilled labor as required
- Perform site clean-up tasks to maintain a tidy and safe work environment
Education
High school diploma -
CPHS
Columbia, LA01-2013
Skills
- Windows, Linux, Mac OS
- Network Support
- Help Desk
- Desktop Support
- Computer Hardware
- Software Troubleshooting
- Computer Networking
- Desktop support
- Mechanical knowledge
- Customer service
- Microsoft Office
- Organizational skills
- Field operations
- Workplace safety
- Professional communication
- Data collection
Certification
TSF Certification
Timeline
Field Technician Tier 2
Correct Solutions Group
05.2024 - Current
Computer Technician
SRC LLC
01.2023 - Current
Equipment Driver
Granite Construction
05.2021 - 09.2023
Helper/Laborer
Wyatt construction
02.2019 - 09.2021
TSF Certification
High school diploma -
CPHS
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