Mykelah Garner
New Orleans,Louisiana
Summary
Energetically driven worker with a proven track record at Bourbon Orleans Hotel, showcasing exceptional hospitality and communication skills. Excels in customer service, achieving significant revenue growth through upsells. Adept in Opera and Microsoft Outlook, and fast learning with creative problem-solving to enhance guest experiences.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Bourbon Orleans Hotel
10.2023 - Current
- Proficient in Key production, Alice, and opera cloud.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected room deposits, fees, and payments.
- Microsoft word, excel, Microsoft office, Ambiance.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel.
- Supported sales efforts through upselling rooms( Approximately 10k/month), amenities, or special packages when appropriate.
Front Desk Supervisor
Holiday Inn
09.2022 - 08.2023
- Trained new employees on front desk operations, ensuring preparedness for their roles and responsibilities.
- Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
- Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Opera, Microsoft word, and Microsoft office.
- Maximized staff performance by assisting with training, onboarding, and performance evaluations.
Front Desk Agent
Q and C Bar|Hotel
05.2022 - 09.2022
- Key production, OPERA training,
- Fraud prevention training
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
- Transferred luggage, bags and other items from vehicles and main lobby.
- Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Direct Marketing Agent
KREWE
01.2022 - 05.2022
- Sign ups/ enrollment and Advertisement
- Team oriented work ethics, Speaking on politically incorrect topics with pedestrians, Using empathy to gain a relationship with people and establish rapport.
- Face to face sales
- Managed complex negotiations with clients, successfully closing deals that contributed to exceeding revenue goals.
- Expanded clientele base by actively prospecting new customers via phone calls, emails, and door-to-door visits.
- Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates.
Education
High School Diploma -
LACHSA (Los Angeles County High School For The Arts)
Los Angeles, CA06.2021
Skills
- Microsoft Office
- Opera
- Word Excel
- Microsoft Outlook
- Sales expertise
- Training and mentoring
- Alice
Additional Information
Although I am not fluent in American sign language, I have been able to successfully calm and help a frustrated deaf woman who no one would help because they "couldn't understand her". I am an extremely compassionate employee who is great with working under any type of pressure! And I studied theater for 4 years, so I can sell virtually anything you give me
Preferred Name
Jacei Garner
Timeline
Front Desk Agent
Bourbon Orleans Hotel
10.2023 - Current
Front Desk Supervisor
Holiday Inn
09.2022 - 08.2023
Front Desk Agent
Q and C Bar|Hotel
05.2022 - 09.2022
Direct Marketing Agent
KREWE
01.2022 - 05.2022
High School Diploma -
LACHSA (Los Angeles County High School For The Arts)
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