Ebany Jenkins
Lafayette
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Assistant
Southern Urology
12.2023 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Obtained client medical history, medication information, symptoms, and allergies.
Phlebotomy Supervisor
Southern Urology-Louisiana
06.2019 - 09.2022
- Performed tasks as member of line staff to reduce wait time.
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Enhanced laboratory operations by maintaining clean and organized workstations, adhering to strict safety protocols.
- Contributed to continuous improvement initiatives within the department by identifying areas for potential process enhancements.
- Developed strong relationships with patients of diverse backgrounds, fostering trust and comfort during procedures.
- Streamlined workflow for the phlebotomy team through effective communication and coordination with colleagues.
- Mentored junior phlebotomy technicians on effective blood draw techniques and best practices, elevating overall team performance.
- Worked closely with cross-functional teams such as nursing staff, physicians, lab technicians for efficient transfer of information.
- Developed and implemented training processes to achieve high quality of care for patients.
- Provided exceptional customer service, resolving patient inquiries or directing them to appropriate personnel as needed.
MHT/Phlebotomist
Vermilion Behavioral Health Systems-Lafayette, LA
10.2017 - 06.2019
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
Phlebotomist
Terrebonne General Hospital
08.2014 - 05.2016
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Collected blood samples in accordance with laboratory protocols and regulations.
Medical Assistant
Center for Pediatric and Adolescent-Thibodaux, LA
02.2010 - 08.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
Education
Vocational - Medical Assistant
Blue Cliff
Houma, LA02.2010
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- EMR / EHR
- Direct Patient Care
- Patient-focused care
- Clinical Documentation
- Data Entry
- Phlebotomy
- Reliable team player
- Compassionate
- CPR
- Specimens collection and processing
- Appointment Setting
- Sterilization techniques
- Tube feedings and medications familiarity
- Patient oral care
- Patient Feeding
- Patient bathing
- Laboratory maintenance
- Reliable transportation
- Inventory Management
- Prioritizing stat orders
- Patient Relations
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support (BLS) - American Heart Association.
Personal Information
Title: Medical Assistant
Timeline
Medical Assistant
Southern Urology
12.2023 - Current
Phlebotomy Supervisor
Southern Urology-Louisiana
06.2019 - 09.2022
MHT/Phlebotomist
Vermilion Behavioral Health Systems-Lafayette, LA
10.2017 - 06.2019
Phlebotomist
Terrebonne General Hospital
08.2014 - 05.2016
Medical Assistant
Center for Pediatric and Adolescent-Thibodaux, LA
02.2010 - 08.2014
Vocational - Medical Assistant
Blue Cliff
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support (BLS) - American Heart Association.
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