Ebonny Morehead
Lake Charles
Summary
Skilled in overseeing production and operating teams, with background in managing workflows, ensuring quality control, and optimizing processes for efficiency. Known for strong leadership capabilities, adept at motivating staff and fostering collaborative work environments. Successfully enhanced operational effectiveness through strategic planning and problem-solving. Implemented improvements that resulted in increased productivity and reduced downtime across previous roles.
Overview
17
17
years of professional experience
Work History
Shift Supervisor
Bobs Cabins & RV resort
Houston
2018.10 - 2025.03
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Inspected furniture for damage or stains in between guest stays.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Returned rooms to occupant-ready status to satisfy future guests.
- Reported damage or theft of hotel property to management.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Communicated with customers about requests for additional supplies or cleaning services.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Disinfected telephones, light switches and other frequently touched objects.
- Used cleaning chemicals following proper guidelines.
- Followed safety procedures when handling hazardous materials.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Provided information about hotel services upon request from guests.
- Interacted pleasantly with clients and guests when performing daily duties.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Conducted regular team meetings to communicate targets, updates, and gather feedback.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Managed daily workflow and scheduled staff for adequate coverage.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Scheduled staff shifts, considering peak times and individual availability.
- Completed opening and closing duties to facilitate business operations.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Supervised and led employees to maintain productivity and customer service levels.
Inspector Team Leader
Averhoffs Janitorial & Maid services-
Houston
2008.01 - 2018.09
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Inspected furniture for damage or stains in between guest stays.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Reported damage or theft of hotel property to management.
- Returned rooms to occupant-ready status to satisfy future guests.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Assisted in laundry services including washing, drying, and folding linens.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Communicated with customers about requests for additional supplies or cleaning services.
- Used cleaning chemicals following proper guidelines.
- Observed proper use of chemicals when cleaning various surfaces.
- Followed safety procedures when handling hazardous materials.
- Disinfected telephones, light switches and other frequently touched objects.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided information about hotel services upon request from guests.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Interacted pleasantly with clients and guests when performing daily duties.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Maintained and organized cleaning supplies stock.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Communicated with maintenance team on damages to repair.
- Changed bed linens and towels, tidied up rooms.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Responded to requests from guests regarding housekeeping needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Associates - Business Administration And Management
Bryant And Stratton College
Getzville, , NYSkills
- Customer service
- Time management
- Inventory management
- Effective communication
- Problem solving
- Scheduling coordination
- Staff training
- Goal setting and tracking
- Safety protocols
- Staff engagement
- Floor cleaning, polishing, and waxing
- Guest service and support
- Clear communication
- Self motivated
- Cleaning bathrooms
- Hospitality standards knowledge
- Disinfecting surfaces
- Mopping and sweeping
- Washing windows
- Hazardous chemical training
- Safety guideline adherence
- Excellent communication
- Guest services
- Room maintenance scheduling
- Multitasking
- Guest request response
- Problem-solving
- Furniture dusting
- Carpet cleaning
- Dusting
- Supply replenishment
- Active listening
- Fixture cleaning
- Surface polishing
- Vacuuming
- Trash collection and disposal
- Customer inquiry and response
- Linen replacement
- Special and routine cleaning
- Disinfect equipment
- Cleaning methods
- Teamwork
- Staff scheduling
- Team leadership
- Conflict resolution
- Quality improvement
- Task prioritization
- Customer relationship management
- Leadership
- Work planning
- Overseeing daily activities
- Adaptability and flexibility
- Documentation and reporting
- Verbal and written communication
- Multitasking capacity
- Self motivation
Timeline
Shift Supervisor
Bobs Cabins & RV resort
2018.10 - 2025.03
Inspector Team Leader
Averhoffs Janitorial & Maid services-
2008.01 - 2018.09
Associates - Business Administration And Management
Bryant And Stratton College