Ebony Parker
Vidalia
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Manager
McDonald's
Vidalia
09.2021 - 01.2025
- Supervised daily operations to maintain service quality and efficiency.
- Trained and mentored staff on company policies and customer service standards.
- Managed inventory levels to ensure product availability and minimize waste.
Customer Service Representative
Concentrix
07.2020 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained friendly and professional customer interactions.
Online Banking Representative
American Express
09.2010 - 04.2015
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Monitored and verified suspicious activity on customer accounts.
- Cross-sold credit cards, loans and other bank products.
- Received loan and utility payments, sending funds to correct destinations.
Cashier
Walmart
02.2003 - 06.2008
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Education
Associate of Applied Science - Medical Billing And Coding
Bryant & Stratton College
Buffalo, NY 07.2025 - 05.2026
Associate of Applied Science - Business
Bryant & Stratton College
Buffalo, NY 02.2021 - 08.2023
Timeline
Associate of Applied Science - Medical Billing And Coding
Bryant & Stratton College
07.2025 - 05.2026
Assistant Manager
McDonald's
09.2021 - 01.2025
Associate of Applied Science - Business
Bryant & Stratton College
02.2021 - 08.2023
Customer Service Representative
Concentrix
07.2020 - 07.2023
Online Banking Representative
American Express
09.2010 - 04.2015
Cashier
Walmart
02.2003 - 06.2008