Edward Alexander III
New Orleans
Summary
Dynamic General Manager with a proven track record at U-Haul, excelling in employee training and financial analysis. Recognized for enhancing client satisfaction and fostering team collaboration, while implementing strategic operational improvements that boosted revenue by 20%. Adept at leadership development and regulatory compliance, driving organizational success through effective communication and conflict resolution.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
U-Haul Moving and Storage Center
New Orleans
03.2020 - Current
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Recruited, interviewed and hired qualified staff for open positions.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Operations Manager
Fed Ex Ground
St. Rose
03.2012 - 03.2020
- Planned delivery routing, team workflows, and promotional initiatives.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Oversaw financial management, budget management, accounting and payroll activities.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
Bachelor of Arts - Business Management, Psychology, Sociology
Nicholls State University
Thibodaux, LA05-2009
Skills
- Employee training
- Financial analysis
- Regulatory compliance
- Budget management
- Performance evaluation
- Customer service
- Operational strategy
- Conflict resolution
- Leadership development
- Adaptability and flexibility
- Goal setting
- Business leadership
Certification
- Forklift Certified
- Hazardous Gas Refiller Certified
- Overhead Crane Certified
- Chauffer's Driver's License
Timeline
General Manager
U-Haul Moving and Storage Center
03.2020 - Current
Operations Manager
Fed Ex Ground
03.2012 - 03.2020
Bachelor of Arts - Business Management, Psychology, Sociology
Nicholls State University
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