ELEANOR RONIS

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• Act as the primary contact for the HR Department for all 600 employees and the general public. This includes addressing questions, managing complaints, providing instructions, handling calls, and scheduling meetings for HR leaders.
• Take inventory of ordering needs, using BirchStreet/ Smart Spend to purchase products, manage purchase orders, oversee vendors, and assist purchasing and payroll in processing invoices in a timely and accurate manner.
• Nominated for Team Member of the Quarter in the first quarter of 2024 for outstanding service.
• Utilize creative software such as Canva, Adobe Illustrator, and Photoshop to produce various company documents and illustrations.
• Maintain the human resources information system and ensure employee files are current and compliant with state and company regulations.
• Complete employment verifications and unemployment paperwork before hiring or termination.
• Facilitate open communication channels between employees and management, resolving conflicts swiftly, directly, or by coordinating with the appropriate HR leader.
• Streamline HR processes to increase efficiency, reduce administrative workload, and digitize employee documentation.
• Enhance employee satisfaction with the onboarding process by ensuring new hires receive onboarding materials smoothly.
• Assist the recruitment team by filtering applicant calls, scheduling interviews, coordinating with candidates/ departments, and ensuring the accurate completion of new hire paperwork.

• Provided human resources support to a large-scale industrial corporation with over 150 team members at four United States Locations, including those who work internationally.
• Addressed employee matters, start discussions, supply solutions, consider employees' suggestions and ideas, research viable solutions, and communicate outcomes to Manager.
• Utilized ApplicantPro software to oversee job postings, conduct interviews with applicants, and handle applicant communication.
• Generated more than one hundred and fifty job descriptions for each hierarchical level and corporate branch using data obtained from federal, corporate, and industrial resources.
• Employed creative software like Canva, Adobe Illustrator, and Photoshop to produce various company documents and illustrations.
• Introduced standardized criteria for duties and responsibilities for each role and advancement level to improve performance reviews, recruitment, and promotion processes.
• Completed multiple time-sensitive tasks within budgetary restrictions while offering solutions to complex issues for managerial staff.
• Tracked turnover, recruiting, and hiring activities via Excel to sustain desired staffing levels.
• Recorded the current organizational structure and job/division classifications and form a consistent hierarchy of command through leadership diagrams.
• Supervised the Human Resources Department and its undertakings in the manager's absence.
• Executed local employment fairs to draw in workers for short-term and full-time roles in Louisiana.
• Satisfied personnel inquiries regarding company regulations, benefits, and personal time off by consulting company policies or the department manager.
• Supervise employee benefits through open enrollment-gathering and submitting employee information and notification of modifications in status to health, dental, life, and disability to office management or insurance brokers.

• Recognized as the top account receivables earner and highest-rated customer service representative from March to April 2022.
• Utilized Epic and cash register systems to process credit card and cash payments accurately.
• Analyzed problems logically to identify solutions and make timely decisions.
• Practiced active listening to address customer complaints and escalated significant issues to a supervisor.
• Assessed financial needs and directed eligible patients to appropriate parish, state, or federal resources for financial assistance.
• Complied with HIPAA privacy regulations to protect patient confidentiality regarding personal and medical information.
• Efficiently entered large volumes of patient data, including insurance details, demographics, and medical history.
• Facilitated patient scheduling and registration as the primary point of contact for medical office visits.
• Provided clear instructions to help patients and their families understand hospital regulations and procedures.

• Assessed the capabilities and shortcomings of job candidates using effective screening protocols.
• Executed quarterly recruiting activities to engage the dormant talent pool in preparation for upcoming hiring or volunteer needs.
• Circulated company-wide announcements, reserved meeting halls, and arranged catering for the annual staff development symposium.
• Optimized operations and set priorities, enabling senior staff to enhance productivity.
• Oversaw logistics, catering, agendas, and travel arrangements for meetings and events involving the board, president, and executive members.
• Networked with vendors, contractors, and professional service personnel to manage orders, direct operations, and communicate instructions for student events.
• Maintained composure in stressful situations while providing excellent guest services.
• Organized, coordinated, and executed student events focusing on student retention and recruitment.