Eleanor Murray
Pineville,LA
Summary
Qualified professional specializing in executive level productivity and results. Highly efficient response to project demands and intense deadlines are prioritized. Strong written and verbal communication skills complemented by exceptional organizational abilities. Proven track record of maintaining high customer & client satisfaction through effective problem-solving and proactive service. Quick learner of new software systems, while simultaneously committed to enhancing customer experiences with professionalism and positivity.
Results-driven mindset with a solid background in delivering impactful solutions. Extensive experience in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.
Overview
19
19
years of professional experience
Work History
Consumer Relations Associate
Assurant
12.2020 - Current
- Increased positive customer feedback with attentive listening and empathetic problem-solving skills.
- Conducted thorough investigations of complex consumer complaints, liaising with internal departments as necessary to reach satisfactory outcomes.
- Participated in regular team meetings to discuss ongoing challenges, successes, and areas for improvement within consumer relations operations.
- Trained new employees in company policies and procedures, ensuring consistency in service quality across the team.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Analyzed customer data to identify trends and anticipate customer needs.
Retail Sales Associate
Suddenlink Communications
01.2019 - 04.2020
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Worked closely with Store Manager to solve problems and handle customer concerns.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Receptionist Coordinator
Healthsouth Rehabilitation Hospital
10.2014 - 06.2018
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adeptly managed multi-line phone system directing callers to appropriate company personnel and pleasantly greeted all patients.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Drafted professional memos and letters for management staff to support business objectives
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Possessed solid understanding of medical insurance, including worker's compensation, Medicare and Medicaid.
Customer Service Representative Team Lead
Sutherland Global Services
11.2012 - 03.2014
- Provided online "Click to Chat" customer service to AT&T customers concerning mobile phone services.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Maintained up-to-date knowledge of product and service changes.
- Effectively communicated with customers about account changes, new AT&T products or services and potential upgrades.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and backed up other customer service managers.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
STARTEK, INC
09.2006 - 01.2011
- Provided excellent customer service to T-Mobile customers by handling billing issues, customer complaints, and maintaining business accounts.
- Worked continuously with customers by managing and keeping all accounts up to date.
- Worked with management team to stay updated on product knowledge and any changes in company policies.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers on promotions to enhance sales.
Education
Associate of Applied Science - Applied Technology
Louisiana Technical College LA
Alexandria, LA05.2003
Skills
- Attention to detail
- Customer service
- Time management
- Leadership qualities
- Decision-making
- Complex Problem-solving
- Relationship building
- Work Planning and Prioritization
- Issue resolution
- Management support
- Cross-functional teamwork
- Record and file management
- Preparing reports
- Calendar management
Timeline
Consumer Relations Associate
Assurant
12.2020 - Current
Retail Sales Associate
Suddenlink Communications
01.2019 - 04.2020
Receptionist Coordinator
Healthsouth Rehabilitation Hospital
10.2014 - 06.2018
Customer Service Representative Team Lead
Sutherland Global Services
11.2012 - 03.2014
Customer Service Representative
STARTEK, INC
09.2006 - 01.2011
Associate of Applied Science - Applied Technology
Louisiana Technical College LA
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