Elise Duplessis
New Orleans
Summary
Hard working, caring, and compassionate person who aspires to learn and uses skills to better and maintain any business. Great communication skills and highly responsive to a diverse range of client needs and expectations. Looking forward to specialize and continue my support in esthetic/spa entrepreneurship and small businesses owners. I am a fast learner and can quickly incorporate and implement new procedures to maximize efficiency, accuracy, and productivity.
Overview
7
7
years of professional experience
Work History
Sales Associate Manager
Orleans Shoe Company
08.2023 - Current
- Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
- Developed client rapport for better customer satisfaction and repeat business.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Exceeded quarterly sales targets by consistently delivering exceptional customer service.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Consistently ranked among the top-performing store locations due to exceptional staff management and sales performance.
- Built long-lasting relationships with key clients leading to an increase in referral business from satisfied customers.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Assistant General Manager
Woodhouse Day Spa
08.2021 - 07.2023
- Mentored and motivated team members to achieve challenging business goals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated contracts with vendors to acquire competitive prices and quality products.
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Sales Associate Manager
Blink Boutique
11.2020 - 08.2021
- Implemented comprehensive sales plan to meet overall business objectives for account acquisition, revenue, and margin.
- Created proposals and completed presentations to close sales worth as much as $1500.
- Connected with customers to build trust and leverage consultative sales techniques.
- Taught the sales team how to connect with customers and build long-term, productive relationships.
- Resolved customer complaints regarding sales and service.
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
- Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
- Recruited and hired new sales staff by coordinating advertisement of open positions and conducting interviews.
- Established and cultivated solid business relationships with new or existing customers.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Sales Associate
Simply 10
01.2019 - 11.2020
- Maintain in-stock supply and merchandise products on the sales floor.
- Process point of sale purchases and handle returns of merchandise.
- Remain knowledgeable of product line features.
- Suggest ways to improve sales through new sales promotions.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Child Care Provider
Winn's Discovery Daycare
06.2017 - 08.2018
- Processed and tracked medical insurance claims.
- Organized personal and professional calendars, including reminders for upcoming meetings and events.
- Created repeat business by developing long-term relationships with regular customers.
- Worked closely with my co workers and boss to produce activities and fun games to stimulate brain activities for the kids.
- Took notes of the children's illnesses and recent/new marks.
Education
Diploma - Esthetics
Blue Cliff College - Metairie
Metairie, LA01.2023
Associate of Science - Chemistry
Delgado Community College
New Orleans, LA12.2022
Bachelor of Arts - Business Administration And Management
Southeastern Louisiana University
Hammond, LA12.2020
High School Diploma -
Cabrini High School
New Orleans, LA05.2017
Skills
- Performs well in high-demand, fast-paced environments
- Client satisfaction
- Critical thinker coordination skills
- Accurate and detailed customer friendly
- Business Operations Knowledge
- Coordination skills
- Fast learner
- Performance management
- Rooms Division
- Advertising Initiatives
- Procedural Optimization
- Staff Management
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Flexible work hours4-day work weekPaid time offCompany CultureWork-life balanceCareer advancementPaid sick leaveTimeline
Sales Associate Manager
Orleans Shoe Company
08.2023 - Current
Assistant General Manager
Woodhouse Day Spa
08.2021 - 07.2023
Sales Associate Manager
Blink Boutique
11.2020 - 08.2021
Sales Associate
Simply 10
01.2019 - 11.2020
Child Care Provider
Winn's Discovery Daycare
06.2017 - 08.2018
Diploma - Esthetics
Blue Cliff College - Metairie
Associate of Science - Chemistry
Delgado Community College
Bachelor of Arts - Business Administration And Management
Southeastern Louisiana University
High School Diploma -
Cabrini High School
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