Elizabeth Cambre
Laplace
Summary
Dynamic Service Manager at Fire & Safety Commodities with a proven history of enhancing customer experience and driving team performance. Expertise in budget management and process improvement led to optimized service delivery and increased profitability. Skilled in employee training and cross-department collaboration, fostering high-quality service and operational excellence. Seeking to leverage these competencies to further elevate service standards within the organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Manager
Fire & Safety Commodities
LaPlace
01.2025 - Current
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
- Created standard operating procedures for all service functions.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Updated and maintained service records and documentation for compliance and quality assurance.
- Analyzed existing processes for potential cost savings initiatives.
- Prepared and managed the service department budget, optimizing expenses to increase profitability.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Coordinated with sales and marketing teams to develop service offers and promotions.
- Conducted performance reviews and provided constructive feedback to staff members.
Regional Dispatch Coordinator
Fire & Safety Commodities
LaPlace
09.2020 - 12.2024
- Oversee and manage a vast number of customer accounts via accurate record-keeping, maintaining contracts, tracking service-due dates, and actively monitoring job progress.
- Kept customers informed of service trucks' whereabouts and expected time of service.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Balanced technician workloads to help minimize drive time and maximize productivity.
- Sorted, distributed, and confirmed incoming work orders to the appropriate departments for accuracy, and created work orders on behalf of the responsible department(s).
- Assisted in training new staff on proper use of the dispatch system.
- Identified areas for improvement within the dispatch system and recommended solutions.
- Provided technical support to field personnel regarding software applications and dispatching processes.
- Oversaw communications within assigned territories.
Billing Specialist
Fire & Safety Commodities
LaPlace
09.2020 - 08.2022
- Review job reports, purchase orders, and account-specific exceptions to produce accurate invoices and statements in a timely manner.
- Maintain customer records, including contact information, purchase history, account status, and other data.
- Assisted Accounts Payable department with verifying vendor invoices against purchase orders for accuracy.
- Entered information into accounting software systems, including QuickBooks and Oracle NetSuite.
- Researched and resolved discrepancies in payment processing.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.
Assist Manager & Meat Process Worker
Bailey's Andouille
LaPlace
08.2017 - 09.2020
- Planned and prepared workflow schedules, delegating tasks for an 8+ member team to ensure optimal team productivity.
- Implemented training processes for newly hired employees.
- Maintained inventory accuracy by counting stock on hand to identify losses and project future demands.
- Clean and sanitize the building and equipment regularly to control infection and cross-contamination risks.
- Used powered equipment such as saws, knives, and grinders to complete efficient meat processing.
Bartender & Server
Belle Terre Country Club
LaPlace
01.2017 - 07.2017
- Effectively multitasked within fast-paced environment.
- Prepared alcoholic and non-alcoholic beverages while adhering to state regulations.
- Balanced daily registers and generated sales reports for management.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Bookkeeping Administrative Assistant
Mobile Mini - Portable Storage & Offices
LaPlace
05.2016 - 12.2016
- Matched orders with invoices and recorded required information.
- Reconciled computer reports with manually maintained ledgers.
- Monitored and recorded company expenses, ensuring adherence to budget guidelines.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Classified and summarized financial data to compile and enter in financial records
Education
High School Diploma -
Saint Charles Catholic High School
LaPlace05-2016
Skills
- Customer service
- Team management
- Budget management
- Process improvement and implementation
- Employee training
- Inventory management
- Contract management
- Cross-department collaboration
- Scheduling and coordinating
Certification
- Louisiana State Fire Marshal Life Safety & Property Protection License
- Fire Extinguisher Service/Maintenance Certification
- CPR Certification
Personal Hobbies & Interests
- Outdoor Recreation (Hunting & Fishing)
- Gardening
- Traveling
Timeline
Service Manager
Fire & Safety Commodities
01.2025 - Current
Regional Dispatch Coordinator
Fire & Safety Commodities
09.2020 - 12.2024
Billing Specialist
Fire & Safety Commodities
09.2020 - 08.2022
Assist Manager & Meat Process Worker
Bailey's Andouille
08.2017 - 09.2020
Bartender & Server
Belle Terre Country Club
01.2017 - 07.2017
Bookkeeping Administrative Assistant
Mobile Mini - Portable Storage & Offices
05.2016 - 12.2016
High School Diploma -
Saint Charles Catholic High School
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