Elizabeth Taylor
Shreveport
Summary
Dynamic professional with extensive experience in collections and customer service, notably at US Bank Service Center. Proven track record in payment arrangement and account management, enhancing customer loyalty through empathetic conflict resolution. Skilled in skip tracing and collections processing, driving efficiency and achieving significant cost savings through process improvements.
Overview
16
16
years of professional experience
Work History
Collections Agent
US Bank Service Center
02.2020 - 01.2025
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Financial Officers
Branford Hall Career Institute
09.2017 - 03.2020
- Conducted detailed scenario analysis on several key projects leading to better informed decisions from top management.
- Spearheaded system improvements to automate manual processes, increasing overall finance team productivity and reducing errors.
- Managed complex M&A transactions, conducting thorough due diligence assessments to minimize risks associated with acquisitions or divestitures.
- Championed process improvement initiatives within the organization leading to cost savings and increased efficiency.
Patient Advocate
Cremoore Hospital
09.2008 - 06.2014
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Customer Service Representative
Stewart & Stewart
03.2012 - 05.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Business
Hillcrest HS
Jamaica, NY09.1982
Skills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
Timeline
Collections Agent
US Bank Service Center
02.2020 - 01.2025
Financial Officers
Branford Hall Career Institute
09.2017 - 03.2020
Customer Service Representative
Stewart & Stewart
03.2012 - 05.2017
Patient Advocate
Cremoore Hospital
09.2008 - 06.2014
Business
Hillcrest HS
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