Elizabeth Watkins
Livingston
Summary
I bring a genuine passion for supporting others and making their day easier, coupled with strong organizational skills, and consistent attention to detail. Friendly, dependable, and quick to learn, I’m committed to contributing positively in any role I take on.
Overview
9
9
years of professional experience
Work History
Server
Rocky's Hot Chicken Shack
Asheville
08.2024 - 10.2025
- Answered phones and expedited food service to enhance customer satisfaction.
- Collaborated with kitchen staff for timely and accurate meal delivery.
- Resolved customer complaints quickly to maintain loyalty.
- Coordinated team efforts to optimize service flow during peak hours.
- Operated POS terminals for efficient order entry and billing.
- Crafted diverse cocktails, beers, and wines in a fast-paced setting.
- Explained menu items clearly, detailing ingredients and preparation methods.
- Assisted in training new servers to uphold high service standards.
Server
Biscuit Head
Asheville
04.2021 - 08.2024
- Accurately managed cash transactions while adhering to company policies.
- Delivered exceptional service to high volumes of daily customers.
- Received and processed customer orders promptly and accurately.
- Operated POS terminals for order entry, bill splitting, and total calculations.
- Greeted customers, addressed inquiries, and recommended specials to boost sales.
- Responded professionally to guest complaints and inquiries, ensuring satisfaction.
Customer Sales Representative
Louisiana State University Golf Course
Baton Rouge
03.2019 - 03.2020
- Performed daily closing functions and maintained accountability for shift-closing reports.
- Responded promptly to customer inquiries via phone or email.
- Monitored golf shop operations to enforce adherence to equipment and purchase policies.
- Scheduled tee times for customers over the phone or in person.
- Organized tournaments for groups of players at the course's discretion.
- Maintained the appearance of the shop by arranging merchandise in an organized manner.
- Cleaned shelves, counters and tables to maintain organized store.
- Recommended, selected and located merchandise based on customer desires.
Customer Service Representative
UPS
Denham Springs
05.2016 - 07.2018
- Resolved customer inquiries by providing detailed information regarding services and package tracking.
- Managed customer complaints to ensure positive resolutions and uphold satisfaction.
- Utilized CRM systems to track and document customer interactions for future reference.
- Facilitated cross-department collaboration to enhance service delivery and improve operational efficiency.
- Trained new team members on customer service protocols and best practices.
- Asked probing questions to identify service needs and accurately input information into electronic systems.
- Measured cardboard material and utilized box cutters to prepare raw materials for assembly.
- Reviewed production requirements to select appropriate raw materials in necessary quantities, sizes, and types for each order.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Performed data entry into computer systems to maintain accurate records of customer information.
Education
High School Diploma -
Walker High School
Walker05-2018
Some College (No Degree) - Marketing
Asheville Buncombe Technical Community College
Asheville, NCSome College (No Degree) - Marketing
Southeastern Louisiana University
Hammond, LASkills
- Adaptability and flexibility
- Sales techniques
- Point of sale operation
- Customer service excellence
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Time management
- Professional demeanor
- Customer interaction
Affiliations
Writing
References
References available upon request.
Timeline
Server
Rocky's Hot Chicken Shack
08.2024 - 10.2025
Server
Biscuit Head
04.2021 - 08.2024
Customer Sales Representative
Louisiana State University Golf Course
03.2019 - 03.2020
Customer Service Representative
UPS
05.2016 - 07.2018
High School Diploma -
Walker High School
Some College (No Degree) - Marketing
Asheville Buncombe Technical Community College
Some College (No Degree) - Marketing
Southeastern Louisiana University