Sylvia Manchester
New Orleans
Summary
Motivated sales and marketing professional with over five years of experience in customer relations, market research, and client communication. Skilled in identifying customer needs, increasing sales revenue, and managing key accounts. Proven ability to handle high-volume customer interactions and deliver results in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Field Sales Representative
Fisher Scientific Instruments
01.2014 - Current
- Manage and grow relationships with laboratory clients across Louisiana.
- Present and explain product features to customers, resulting in a 20% increase in annual sales.
- Collaborate with marketing and research teams to enhance product visibility and customer engagement.
- Attend trade shows and prepare weekly reports summarizing performance outcomes.
Customer Service Representative
Fisher Scientific Instruments
01.2011 - 01.2013
- Handled customer inquiries regarding orders, product quality, and delivery.
- Provided accurate and timely information to maintain a 95% customer satisfaction rate.
- Supported field sales representatives by managing correspondence and updating client databases.
Administrative Assistant to VP of Marketing
Medical Electronics, Inc.
01.2008 - 01.2011
- Assisted the vice president with marketing reports and presentations.
- Compiled monthly sales figures and prepared data summaries for management.
- Organized research and marketing activities, contributing to improved internal communication.
Education
B.A. - Biology
University of Louisiana
Lafayette, LA01.2008
Skills
- Customer Relationship Management (CRM)
- Market Research and Sales Analysis
- Client Communication and Negotiation
- Data Reporting and Administrative Support
- Time Management and Organizational Skills
Timeline
Field Sales Representative
Fisher Scientific Instruments
01.2014 - Current
Customer Service Representative
Fisher Scientific Instruments
01.2011 - 01.2013
Administrative Assistant to VP of Marketing
Medical Electronics, Inc.
01.2008 - 01.2011
B.A. - Biology
University of Louisiana