Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ellarose Dillon

Baton Rouge

Summary

Dynamic customer service professional with a proven track record at Circle K, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I excel in high-pressure environments, ensuring satisfaction while maintaining confidentiality and accuracy in data entry. Committed to delivering exceptional service and fostering positive client relationships.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Circle K
05.2024 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Prep Cook

Intraworksusa
11.2024 - 01.2025
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Office Manager

House of Keco's
10.2017 - 02.2020
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

Associate of Arts -

Houston Community College
Houston, TX
08-2009

Bachelor of Science -

Southeastern Louisiana University
Hammond, LA
12-2005

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

English

Timeline

Prep Cook

Intraworksusa
11.2024 - 01.2025

Customer Service Representative

Circle K
05.2024 - 04.2025

Office Manager

House of Keco's
10.2017 - 02.2020

Associate of Arts -

Houston Community College

Bachelor of Science -

Southeastern Louisiana University
Ellarose Dillon