Ellen Diedrich
Baton Rouge
Summary
Dynamic professional with a proven track record at Guaranty Media, adept in sales strategy development and team building. Excelled in fostering client relationships, boosting satisfaction, and driving repeat business. Achieved consistent sales targets through effective relationship management and strategic marketing initiatives. Skilled in customer service and sales, with a focus on achieving results and enhancing team performance.
Overview
8
8
years of professional experience
Work History
Assistant Sales Manager
Guaranty Media
01.2023 - Current
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
- Tailored sales pitches to match customer needs, increasing conversion rates.
Account Executive
Guaranty Media
07.2017 - 12.2022
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Account Executive
DIG Magazine
01.2017 - 06.2017
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Contributed to event marketing, sales and brand promotion.
Education
Bachelor of Science - Merchandising
Louisiana State University
Baton Rouge, LA05-2003
Skills
- Team building and development
- Sales strategy development
- Relationship building and management
- Customer service
Affiliations
- Court Appointed Special Advocates (CASA), Active Board Member, 2023-2025
- Baton Rouge Zoo Foundation, Active Board Member, 2024-2025
Timeline
Assistant Sales Manager
Guaranty Media
01.2023 - Current
Account Executive
Guaranty Media
07.2017 - 12.2022
Account Executive
DIG Magazine
01.2017 - 06.2017
Bachelor of Science - Merchandising
Louisiana State University
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