Elvionia Senegal
Cecilia
Summary
Dynamic professional with a proven track record at Sam’s Club, enhancing membership satisfaction and retention through exceptional communication and data entry proficiency. Skilled in relationship building and client retention strategies, I have successfully implemented feedback-driven improvements, achieving significant customer service milestones. Placed as the top seller for memberships and credit cards. My expertise in conflict resolution and team building fosters a collaborative and efficient work environment.
Overview
4
4
years of professional experience
Work History
Member Specialist
Sam’s Club
11.2022 - Current
- Managed membership database, ensuring accurate record-keeping and timely updates as needed.
- Collaborated with cross-functional teams to develop new programs tailored to members'' needs.
- Contributed to long-term strategic planning related to membership growth and retention goals.
- Evaluated feedback from members regularly, implementing necessary changes based on their input and suggestions.
- Establish and maintain relationships with customers gaining their trust and respect.
- Greeted customers in a friendly and professional manner
- Answered incoming calls regarding membership benefits and services offered.
- Handled customer complaints in an efficient and courteous manner.
- Maintained accurate records of member interactions and transactions.
- Participated in team meetings to discuss customer service strategies and goals for the Club.
- Updated databases with new and modified customer data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly.
Warehouse Associate
Amazon
04.2022 - 11.2022
- Prepared outbound shipments for delivery by selecting appropriate packages and labeling with required information.
- Loaded and unloaded trucks using a forklift or pallet jack in a safe manner.
- Inspected products to ensure they met quality standards prior to shipment.
- Picked materials from warehouse shelves based on customer orders for shipment preparation.
- Followed all safety regulations when handling hazardous materials during the shipping and
- Operated forklifts, hand trucks, or other equipment to load, unload, store items.
- Packed, sealed or affixed postage to prepare materials for shipping.
Customer Service Representative
VieMed
12.2020 - 03.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Improved customer service wait times to mitigate complaints.
- Making outbound calls to schedule appointments.
Education
Criminal Justice -
South Louisiana Community College
Lafayette, LASkills
- Exceptional communication
- Data entry proficiency
- Client retention strategies
- Cross-selling
- Strong interpersonal skills
- Relationship building
- Call center experience
- Customer service
- Employee motivation
- Team building
- Conflict resolution
Timeline
Member Specialist
Sam’s Club
11.2022 - Current
Warehouse Associate
Amazon
04.2022 - 11.2022
Customer Service Representative
VieMed
12.2020 - 03.2022
Criminal Justice -
South Louisiana Community College
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