Emilee Accardo
Ville Platte
Overview
5
5
years of professional experience
Work History
Service Advisor
Karl Malone Toyota of Ruston
03.2021 - 05.2025
- Diagnosed vehicle issues by engaging with customers and creating detailed Repair Orders for technicians.
- Provided accurate repair quotes to customers, enhancing decision-making.
- Handled incoming calls, facilitating effective communication.
- Finalized customer transactions upon repair completion, ensuring smooth operations.
Warranty Administrator
Wray Ford
11.2019 - 01.2021
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
Education
West Monroe High School
West Monroe, LASkills
- Customer service
- Computer skills
- Multitasking and organization
- Listening skills
- Complaint resolution
- Service scheduling
- Data entry
Timeline
Service Advisor
Karl Malone Toyota of Ruston
03.2021 - 05.2025
Warranty Administrator
Wray Ford
11.2019 - 01.2021
West Monroe High School