Emilee Thomas
Farmerville
Summary
Highly skilled assistant center manager with experience in coordinating operations, managing staff and providing exceptional customer service. Strengths lie in leadership, time management, problem-solving skills and ability to handle multiple tasks efficiently while ensuring satisfaction of clients. Previous roles have resulted in improved operational efficiency and increased team productivity through effective management strategies.
Overview
21
21
years of professional experience
Work History
Assistant Center Manager
Centric Federal Credit Union
Ruston
02.2019 - Current
- Assisted in managing daily operations and staff scheduling.
- Coordinated member services to enhance customer satisfaction.
- Developed training materials for new team members.
- Evaluated loan applications and verified financial information for clients.
- Collaborated with underwriters to assess risk and approve loans.
- Developed strong relationships with clients to ensure satisfaction and trust.
- Prepared detailed loan documentation for processing and compliance checks.
- Resolved client inquiries promptly to enhance the overall service experience.
- Assisted in training junior staff on loan procedures and customer service skills.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Senior Head Teller
First National Bank
Ruston
01.2016 - 02.2018
- Supervised teller operations and ensured compliance with banking regulations.
- Trained and mentored junior tellers on best practices and customer service skills.
- Processed customer transactions accurately and efficiently during peak hours.
- Reviewed loan applications for accuracy and completeness before submitting them to management for approval.
Personal Banker
Origin Bank
West Monroe
04.2014 - 02.2016
- Educated customers on banking services and financial literacy resources.
- Assisted clients with financial product selection and account management.
- Provided customer service to clients, including answering questions and resolving issues.
Farm Hand
Silmon Farms
Spearsville
01.2005 - 04.2008
- Assisted with animal care and feeding schedules on the farm.
- Maintained cleanliness and organization of equipment and work areas.
- Managed daily feeding routines for poultry to ensure optimal health.
- Culled sick or injured birds from flock to avoid cross-contamination.
- Monitored environmental conditions within poultry housing units to ensure optimal temperatures and humidity levels were maintained.
Education
High School Diploma -
Union Christian Academy
Farmerville, LA05-2011
Skills
- Loan processing
- Risk assessment
- Customer education
- Compliance management
- Financial documentation
- Client relationship management
- Team leadership
- Staff training
- Problem resolution
- Effective communication
- Attention to detail
Timeline
Assistant Center Manager
Centric Federal Credit Union
02.2019 - Current
Senior Head Teller
First National Bank
01.2016 - 02.2018
Personal Banker
Origin Bank
04.2014 - 02.2016
Farm Hand
Silmon Farms
01.2005 - 04.2008
High School Diploma -
Union Christian Academy
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