Emilie Bonin
Duson
Summary
Reliable and customer-focused professional with a Medical Office Assistant certification and experience in front desk and administrative support. Known for excellent communication, attention to detail, and a strong drive to complete tasks accurately. Skilled in greeting customers, answering phones, managing records, and providing friendly, organized service that enhances the customer experience.
Overview
1
1
year of professional experience
Work History
Client Service Representative/Front Desk Receptionist
Pawsh Parlour
Youngsville
06.2024 - 07.2025
- Greeted clients and their pets, creating a welcoming and professional first impression
- Scheduled grooming appointments and managed the salon calendar
- Answered phones and responded to customer inquiries about services, pricing, and pet care
- Checked pets in and out, ensuring accurate client and pet information was recorded
- Processed payments, maintained receipts, and balanced daily transactions
- Assisted groomers by organizing client files, confirming appointments, and preparing pets for services
- Maintained a clean, organized front desk and reception area
- Provided excellent customer service, ensuring client satisfaction and repeat business
Front Desk Receptionist Volunteer
The Family Church Daycare
Lafayette
05.2024 - 08.2024
- Greeted parents and children, creating a friendly and welcoming environment
- Assisted with child sign-in and sign-out procedures to ensure safety and accuracy
- Answered phones, took messages, and provided information about daycare schedules and activities
- Ensured confidentiality and care when handling parent and child information
Education
Medical Office Assistant Certification - Medical Receptionist/ Billing And Coding
Acadiana Area Career College
Carencro, LA 08.2020 - 10.2020
Skills
- Administrative Support: Filing, data entry, appointment scheduling, email management
- Communication: Friendly and professional phone etiquette, written correspondence
- Technical Skills: Microsoft Word, Excel, Outlook, EHR software, office equipment
- Organization: Task prioritization, multitasking, accuracy with records and reports
- Customer Service: Positive and empathetic interaction with clients and staff
- Time Management: Meeting deadlines and maintaining workflow efficiency
Timeline
Client Service Representative/Front Desk Receptionist
Pawsh Parlour
06.2024 - 07.2025
Front Desk Receptionist Volunteer
The Family Church Daycare
05.2024 - 08.2024
Medical Office Assistant Certification - Medical Receptionist/ Billing And Coding
Acadiana Area Career College
08.2020 - 10.2020