Xaver Stover
Shreveport,LA
Summary
Motivated individual with experience in customer service. Enjoys working as part of a dedicated team of employees. Interested in joining a well-established organization in a position engaging closely with customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Overnight Stocker and Receiver
Michael's Arts And Crafts
- Assisted in inventory management, conducting regular audits and addressing discrepancies to ensure accurate stock levels.
- Enhanced customer experience by keeping shelves fully stocked and ensuring products were easily accessible.
- Reduced out-of-stock incidents by promptly unloading delivery trucks and efficiently sorting received goods.
- Provided backup support at checkout lanes during high-volume periods to minimize customer wait times.
- Utilized store equipment, such as pallet jacks and forklifts, in a safe and efficient manner to transport merchandise from the backroom to sales floor.
Sales Associate
Sherwin Williams
10.2023 - Current
- Increased paint sales by providing exceptional product knowledge and customer service.
- Provided personalized color consultations for customers, leading to increased customer loyalty and repeat business.
- Developed lasting relationships with local contractors and design professionals, boosting referral-based business opportunities.
- Educated customers on proper application techniques for various types of paints, empowering them to complete successful DIY projects.
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained stock shelves by fronting, facing and straightening products throughout shift.
- Operated POS system to total purchases and receive and process cash, credit and debit card payments.
- Used in-store system to locate inventory and place special orders for customers.
- Utilized point-of-sale software proficiently, ensuring accurate transactions and efficient customer experiences at checkout.
Produce Clerk
Brookshire's Food & Pharmacy
11.2017 - 07.2019
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies
- Stayed current on available products, store promotions and customer service policies to better assist with any need
- Supported promotional plans by updating signage with price changes
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products
- Readied items for sales floor stocking by affixing tags and preparing pallets
- Scanned shelves and product cases to locate expired, outdated and spoiled items
- Inspected floor displays, noted missing items and immediately replenished merchandise
- Monitored refrigeration, freezer and cooling areas to ensure proper functioning and reported any issues to supervisor
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to “first in, first out” rule
- Checked for outdated and overripe items and removed them from inventory to eliminate illness and other risks
- Operated various types of equipment including balers, power jacks and slicing machines
Courtesy Clerk
Brookshire's Food & Pharmacy
10.2016 - 11.2017
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise
- Collected more than 50 shopping carts from parking lot daily and cleaned and dried soiled and wet carts
- Helped customers take merchandise out of store and loaded items into vehicles
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Addressed customer needs, including price checks and merchandise retrieval from upper shelves or stockroom
- Monitored safety and security concerns and reported to leadership for resolution
- Stocked shelves and managed inventory
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Maintained clean and orderly checkout areas by completing general duties, including mopping ans sweeping floors, emptying trash cans, and restocking customer returns
Education
Associate of Applied Science - Cyber Technology (Network Security Concentration)
Bossier Parish Community College
Bossier City, LA05.2020
Skills
- Food preparation
- Product processing
- Merchandising expertise
- Safety standards and protocols
- Management interaction
- Quality control guidelines
Certification
- Comptia Security Plus License - 4/25/24-4/25/27
Timeline
Sales Associate
Sherwin Williams
10.2023 - Current
Produce Clerk
Brookshire's Food & Pharmacy
11.2017 - 07.2019
Courtesy Clerk
Brookshire's Food & Pharmacy
10.2016 - 11.2017
Overnight Stocker and Receiver
Michael's Arts And Crafts
Associate of Applied Science - Cyber Technology (Network Security Concentration)
Bossier Parish Community College
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