Emily Collette
Breaux Bridge
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager
McGee's Swamp Tours and Adventures
06.2021 - Current
- Coordinated marketing efforts to promote new tour packages, resulting in increased customer engagement.
- Led team in delivering exceptional customer service during swamp tours and adventures.
- Developed and implemented tourism strategies to enhance visitor engagement and satisfaction.
- Collaborated with local businesses to create comprehensive tour packages, increasing local economic impact.
- Led a team in organizing events and activities to promote regional attractions and cultural heritage.
- Trained and mentored staff on customer service excellence and operational best practices.
- Evaluated performance metrics to drive continuous improvement in service delivery and guest experience.
- Enhanced tourist experience by developing and implementing innovative tour programs and itineraries.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper change distribution.
- Trained new hires on register operations and customer service standards.
- Implemented best practices for inventory management at checkout stations.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Childcare Center Director
Little Blessings Childcare & Preschool
10.2019 - 06.2021
- Oversaw daily operations, ensuring compliance with licensing regulations and quality standards.
- Developed and implemented educational programs that fostered child development and engaged families.
- Managed staff recruitment, training, and performance evaluations to enhance team effectiveness.
- Established positive relationships with parents, addressing concerns and promoting open communication.
- Implemented safety protocols, resulting in a secure environment for children and staff alike.
- Facilitated professional development workshops to improve staff skills and enhance program delivery.
Childcare Center Director
Little Blessings Childcare & Preschool
09.2018 - 10.2019
- I was recently given the opportunity to become the director of Little Blessings Childcare and Preschool. I started as a teacher then eventually worked my way into the Directors position. My duties for being a director now include developing good relationships with parents, children, and co-workers. Leadership skills. I supervise staff and also enforce rules and regulations. I check time on payroll using our EZ care system, send out invoices to each parent, pay monthly bills, keep track of inventory and order as needed. Very intelligent when it comes to the Microsoft systems. Keeping everything filed, from employee files to children's files, monthly bills etc..
Assistant Director
Little Blessings Childcare and Preschool
09.2014 - 09.2018
- I assist the director with planning, managing, marketing, and directing the childcare program. I maintain the centers paperwork, keep files on each child and proof of meeting government regulations. I also work with the director and teachers to establish, evaluate, and revise curriculum.
Lead Childcare Teacher
Little Blessings Childcare
09.2014 - 09.2018
- Provided basic care for children which included feeding, grooming, and changing diapers.
- Developed age-appropriate socialization skills in children.
- Encouraged positive behavior and good manners.
- Used various learning methods such as stories, games, and drawing to intellectually stimulate children.
- Identified behavioral problems and developing appropriate strategies to address them.
- Attended staff meetings, conferences, and workshops.
- Held regular parent-teacher meetings to address any issues, concerns, or parent complaints.
- Provided a pleasant, safe, and sanitary environment.
- Communicated with parents and provided updates on children’s progress.
File Clerk/Data Entry
Louisiana Orthopedic Specialist
05.2013 - 08.2014
- I transferred data from paper formats into computer files or database systems. Typed in data provided directly from customers. Created spreadsheets with large numbers of figures without mistakes.
Sales Manager
Winner's Circle
08.2011 - 03.2012
- Counting inventory, ordering merchandise and properly stocking inventory
- Successfully complete all jobs by time requested
- Coordinate shifts and managing other employees for the business to run smoothly
- Organizing accounts receivable and preparing bank deposits
- Assisting with payroll preparations
- Balancing cash registers and keeping a count of all incoming cash during shift change
Education
High School Diploma - General
Leesville High School
Leesville05.2011
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Cultural sensitivity
- Vendor negotiation
- Script creation
- Cash handling
- Safety procedures
- Training and mentoring
- Creative solutions
- Public speaking
Certification
- Chauffer's License January 2015 to Present
- First Aid Certification
- CPR Certification
Assessments
- Scheduling, Highly Proficient, 2018-06-01, https://share.indeedassessments.com/attempts/a51415a526c9d56a838f95a276d09f80eed53dc074545cb7
- Filing & organization, Highly Proficient, 2018-06-01, https://share.indeedassessments.com/attempts/864eb10dab07bae278fd605e0bffa2fdeed53dc074545cb7
- Attention to detail, Proficient, 2019-06-01, https://share.indeedassessments.com/attempts/b4281f1b84a3ce5eefb6ec3ed400580ceed53dc074545cb7
Personal Information
- Driving License: Chauffer's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Assistant Manager
McGee's Swamp Tours and Adventures
06.2021 - Current
Childcare Center Director
Little Blessings Childcare & Preschool
10.2019 - 06.2021
Childcare Center Director
Little Blessings Childcare & Preschool
09.2018 - 10.2019
Assistant Director
Little Blessings Childcare and Preschool
09.2014 - 09.2018
Lead Childcare Teacher
Little Blessings Childcare
09.2014 - 09.2018
File Clerk/Data Entry
Louisiana Orthopedic Specialist
05.2013 - 08.2014
Sales Manager
Winner's Circle
08.2011 - 03.2012
High School Diploma - General
Leesville High School