Emily Deters
Lafayette
Summary
Dynamic professional with a proven track record at Carpenter Health Network, excelling in patient record management and effective communication. Skilled in multitasking and relationship management, I consistently enhanced patient satisfaction and streamlined processes, ensuring compliance and accuracy in a fast-paced environment. Committed to delivering exceptional service and fostering positive interactions.
Overview
6
6
years of professional experience
Work History
Associate
Buff City Soap
Lafayette
09.2025 - Current
- Maintained cleanliness and organization of the store environment.
- Demonstrated product knowledge to enhance customer experience and satisfaction.
- Collaborated with team members to create visually appealing product displays.
- Managed inventory by restocking shelves and tracking product availability.
- Processed transactions accurately using point-of-sale system.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
Health Information Management Clerk
Carpenter health network
Lafayette
01.2025 - Current
- As the HIM Assistant I maintained and organized patient records for physicians and vital records, ensuring accuracy, timeliness, and HIPAA compliance.
- Created and managed spreadsheets in Microsoft Excel to track patient data and medical documentation.
- Used Microsoft Word and other software for daily administrative tasks, demonstrating strong attention to detail and time management.
- Collaborated with medical staff and administrative departments to streamline record-keeping processes.
- As Patient Coordinator I made regular rounds to check in with patients, collect feedback, and address concerns, helping to improve overall patient satisfaction.
Unit Secretary
Carpenter health network
Lafayette
01.2025 - Current
- As unit secretary my job role was to Support nursing staff by managing administrative operations at the nurse's station, ensuring smooth and organized workflow.
- Utilized WellSky software to input and maintain accurate patient vital information and health records.
- Monitored and interpreted data from telemetry machines to help track patient heart rhythms and alert clinical staff to changes.
- Performed a variety of daily clerical and clinical-support tasks, including answering phones, communicating with staff, managing charts, and coordinating patient updates.
- Maintained clear, respectful communication between medical teams, patients, and family members.
- Demonstrated strong multitasking abilities in a high-pressure environment, prioritizing tasks to meet the needs of both staff and patients.
- I ensured confidentiality of patient information in compliance with HIPAA and facility policies.
Associate
Bath & Body Works
San Clemente
08.2021 - 10.2022
- As an associate at bath and body works my job role was to Engage with customers to ensure a positive shopping experience, answering questions, offering assistance, and resolving concerns with professionalism and care.
- Maintain a clean, organized, and visually appealing store environment to support smooth daily operations and improve customer satisfaction.
- Monitor inventory levels, restock merchandise, and ensure product displays were orderly and up to company standard.
- I demonstrated strong interpersonal and communication skills, contributing to a welcoming atmosphere that encouraged repeat business.
- Collaborated with team members to support sales goals and deliver excellent service during high-traffic hours.
Dog Sitter
Rover.com
San Clemente
07.2020 - 05.2021
- As a dog sitter for Rover, my job role was to schedule and coordinate meet-and-greets with pet owners to ensure a good fit and discuss pet care needs.
- I managed and accepted bookings through the Rover platform, maintaining clear and timely communication with clients.
- I provided daily care for dogs, including two walks per day, feeding, fresh water, and companionship.
- I followed pet owners' instructions closely, ensuring routines, dietary needs, and medications (if any) were met.
- I maintained a safe, clean, and comfortable environment for pets in my care and I built trust and long-term relationships with repeat clients through being reliable, compassionate, and giving attentive care.
Hostess/Cashier
Chris' Poboys
Lafayette
01.2020 - 03.2020
- As a hostess & cashier my job role was to answer phone calls and take customer orders accurately and efficiently, demonstrating clear communication and active listening skills.
- Operate an older-model cash register, handling cash and card transactions.
- Assisted with serving food and drinks during busy periods, ensuring orders were correct and delivered with a positive attitude.
- I maintained cleanliness and organization of the front counter, dining area, and service stations.
- I communicated effectively with team members and customers to ensure smooth operations and a friendly, welcoming atmosphere and adapted quickly in a fast-paced environment while maintaining attention to detail and strong customer service.
Waitress
Greysons Boiling Pot
10.2019 - 12.2019
- As a waitress, my job role was to Greet and serve guests with a friendly and attentive approach, delivering food and drinks efficiently and accurately.
- I Learned and operated the cash register system, handling cash and card transactions.
- I took and processed customer orders, both in person and over the phone, while ensuring clear communication and order accuracy.
- I kept dining and service areas clean, organized, and stocked to meet cleanliness and customer service standards.
- I strengthened my communication skills by working closely with coworkers and engaging with customers.
Education
Phlebotomy technician - Certification
Acadiana Area Career College
Lafayette, LA03.2020
High school diploma -
Hanson Memorial High School
Skills
- Host and hostess duties
- Phlebotomy and venipuncture
- Patient care and support
- Customer service excellence
- CPR certification
- Patient record management
- Telemetry monitoring
- Relationship management
- Inventory control
- Data entry accuracy
- Effective communication skills
- Team collaboration
- Problem solving strategies
- File organization
- Product knowledge expertise
- Multitasking and organization
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Associate
Buff City Soap
09.2025 - Current
Health Information Management Clerk
Carpenter health network
01.2025 - Current
Unit Secretary
Carpenter health network
01.2025 - Current
Associate
Bath & Body Works
08.2021 - 10.2022
Dog Sitter
Rover.com
07.2020 - 05.2021
Hostess/Cashier
Chris' Poboys
01.2020 - 03.2020
Waitress
Greysons Boiling Pot
10.2019 - 12.2019
Phlebotomy technician - Certification
Acadiana Area Career College
High school diploma -
Hanson Memorial High School