Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Ferguson

Natchitoches

Summary

Experienced with patient care and daily living assistance. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety. Track record of collaborating with healthcare teams to maintain high standard of care.

Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Experienced with front desk operations, ensuring seamless guest experiences and efficient service. Utilizes team leadership and problem-solving skills to maintain high standards. Knowledge of hospitality procedures and staff coordination to enhance overall performance.

Qualified Desired Position with solid background in overseeing front desk operations and ensuring smooth daily functions. Proven track record of enhancing guest satisfaction and implementing effective check-in/check-out procedures. Demonstrated ability in team leadership and efficient problem-solving.

Overview

16
16
years of professional experience

Work History

Nurse Assistant

Willis Knighton
01.2023 - Current
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
  • Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
  • Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
  • Assisted patients with activities of daily living, promoting independence and dignity.
  • Ensured continuity of care through effective handover communication between shifts, detailing critical information about each patient''s current status, recent changes in condition or treatment plans that may require special attention from incoming staff members taking over responsibility for their care upon arrival at work each day.
  • Improved patient care by assisting nurses with daily tasks and providing compassionate support to patients.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided emotional support to patients and their families during times of stress or illness, fostering a positive healing environment.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Monitored vital signs for early detection of potential health issues, enabling timely intervention from medical staff.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Participated in ongoing professional development opportunities to enhance knowledge and skills in nursing assistance practices.
  • Contributed to infection control efforts through strict adherence to hygiene protocols and diligent cleaning practices.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Enhanced patient satisfaction by ensuring a comfortable environment during their stay in the healthcare facility.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Nursing Student/Clinicals

Ochsner, Willis Knighton L&D, Brentwood, etc.
01.2021 - Current
  • Administering medications, bathing patients, assisting with ADLs, learning to read and interpret patient charts while learning the proper ways to complete nursing interventions

Nurse Technician

St. Mary Medical Center, Ochsner LSU
05.2021 - 09.2021
  • Tend to patients’ needs such as bathing, help eating, linen changes, ordering and retrieving unit supplies, taking vital signs, assisting nurses when warranted, retrieving medications from pharmacy, and delivering specimens to the lab for testing

Secretary/File Clerk

Rogers, Carter & Payne, LLC
06.2018 - 01.2019
  • Answer multi-line phone system, close, and reopen files, file them in correct order, mail out copy work to parish and city courts, email clients updating them on debtors, calling clients for payments histories, taking payments from debtors, and always answering the phone with a smile

Catering Assistant

Hometown Catering
01.2013 - 01.2019
  • Assist Chef in catering events, setting up, serving, and cleaning
  • Other duties as needed

Receptionist

Spa Concepts
02.2016 - 09.2016
  • Answer phones, make appointments, check customers in and out, makes call back to verify appointments, tends to customers’ needs while waiting, other duties as assigned

Receptionist/Shop hand

Running Dog
09.2015 - 02.2016
  • Answer phones, assist customers, take messages, process print orders

Server

Buffalo Wild Wings
04.2013 - 07.2014
  • Answer phones, greet customers, take orders and place orders, cashed customers out, trained new employees

Store Associate

Rue 21
03.2013 - 12.2013
  • Assisted customers, kept retail items in order

Car Hop

Sonic
04.2011 - 03.2013
  • Took customers orders, placed orders, cashed customers out, trained new employees

Print Shop

Waskom High School
08.2009 - 05.2011
  • Designed and made decals, designed and printed shirts for school events, staff, and students

Office Assistant

Waskom High School
08.2009 - 05.2011
  • Answered phones, took messages, distributed mail, typed memos

Education

ASN - RN program

Bossier Parish Community College
Bossier City, LA
02.2025

High School -

Waskom High School
Waskom, Texas
01.2011

Skills

  • Customer Service
  • Excel
  • Microsoft Word
  • PowerPoint
  • Typing
  • 10 Key by touch
  • Multi-line phone System
  • Copy machine
  • Fast learner
  • Team player
  • Nursing implications
  • Medication Administration
  • Nursing Process
  • Vaccines
  • Covid Testing
  • Patient care

Timeline

Nurse Assistant

Willis Knighton
01.2023 - Current

Nurse Technician

St. Mary Medical Center, Ochsner LSU
05.2021 - 09.2021

Nursing Student/Clinicals

Ochsner, Willis Knighton L&D, Brentwood, etc.
01.2021 - Current

Secretary/File Clerk

Rogers, Carter & Payne, LLC
06.2018 - 01.2019

Receptionist

Spa Concepts
02.2016 - 09.2016

Receptionist/Shop hand

Running Dog
09.2015 - 02.2016

Server

Buffalo Wild Wings
04.2013 - 07.2014

Store Associate

Rue 21
03.2013 - 12.2013

Catering Assistant

Hometown Catering
01.2013 - 01.2019

Car Hop

Sonic
04.2011 - 03.2013

Print Shop

Waskom High School
08.2009 - 05.2011

Office Assistant

Waskom High School
08.2009 - 05.2011

ASN - RN program

Bossier Parish Community College

High School -

Waskom High School
Emily Ferguson