Emily Jordan
Shreveport
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
16
16
years of professional experience
Work History
Mobile Home Park Manager
Inspire Communities
07.2019 - 07.2025
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Enhanced tenant satisfaction by addressing and resolving concerns in a timely manner.
- Provided exceptional customer service to both current residents and potential tenants during inquiries or tours.
- Maximized occupancy rates by implementing effective marketing strategies for vacant units.
- Ensured compliance with local ordinances, building codes, and health regulations concerning mobile home parks.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Store Manager
Dollar General Store
04.2016 - 07.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Mobile Home Park Manager
Hill Crest Mobile Home Park
03.2009 - 11.2015
- Monitored market trends to adjust rental pricing accordingly, ensuring competitiveness within the local area.
- Streamlined rent collection processes for improved efficiency and reduced delinquencies.
- Managed administrative tasks such as lease agreements, renewals, and evictions in compliance with state regulations.
- Increased property value through strategic capital improvement projects that enhanced curb appeal.
- Established proactive communication channels with residents to address their needs effectively.
- Implemented cost-saving measures for utilities, leading to reduced operational expenses.
- Maintained a safe and clean community, conducting regular inspections and coordinating necessary repairs.
- Collaborated with maintenance staff to ensure timely completion of work orders and upkeep of common areas.
- Conducted thorough background checks on prospective tenants, maintaining high-quality standards for residency.
- Kept properties in compliance with local, state, and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Associate of Applied Science - Paralegal Studies
Heald College
CA06-2013
Graduate Certificate - Mobile Home Park Regulations
WMA
Sacramento, CASkills
- Eviction process
- Property inspections
- Rent collection
- Occupancy management
- Property management
- Complaint resolution
- Marketing and advertising
- Maintenance coordination
- Financial management
- Lease administration
- Housing law compliance
- Teamwork and collaboration
- Multitasking Abilities
Timeline
Mobile Home Park Manager
Inspire Communities
07.2019 - 07.2025
Store Manager
Dollar General Store
04.2016 - 07.2019
Mobile Home Park Manager
Hill Crest Mobile Home Park
03.2009 - 11.2015
Associate of Applied Science - Paralegal Studies
Heald College
Graduate Certificate - Mobile Home Park Regulations
WMA
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