Emily Romano
Kenner
Summary
Dedicated guest service representative and crafter with a proven track record in training new team members and streamlining processes. Skilled in verbal and written communication, ensuring high-quality customer interactions and efficient operations. Ready to enhance team performance and guest experiences.
Overview
3
3
years of professional experience
Work History
Crafter
Nothing Bundt Cakes
Metairie, LA
10.2023 - 05.2026
- Crafted high-quality cake decorations following brand standards and design specifications.
- Assisted in maintaining inventory levels of crafting supplies and tools to ensure operational efficiency.
- Trained new team members on proper decorating techniques and adherence to safety protocols.
- Collaborated with team members to streamline decoration processes, enhancing production workflow.
Guest Service Representative
Nothing Bundt Cakes
Metairie, LA
10.2023 - 05.2026
- Assisted guests with check-in and check-out processes, ensuring smooth arrival and departure experiences.
- Responded to guest inquiries, providing accurate information about hotel services and local attractions.
- Processed reservations through property management system, managing room availability and guest preferences.
- Resolved guest complaints efficiently, enhancing overall satisfaction and loyalty to the establishment.
Education
High School Diploma -
University View Academy
Baton Rouge, LANo Degree -
Delgado Community College
New Orleans, LASkills
- Time management
- Customer service
- Customer complaint resolution
- Verbal and written communication
- Phone etiquette
- Attention to detail
- Processing payments
- Point of sale operation
Timeline
Crafter
Nothing Bundt Cakes
10.2023 - 05.2026
Guest Service Representative
Nothing Bundt Cakes
10.2023 - 05.2026
High School Diploma -
University View Academy
No Degree -
Delgado Community College