Emily Soileau
Washington,LA
Summary
Dynamic Management Professional with extensive experience driving team success and operational efficiency. Expertise in strategic planning, process improvement, and accountability frameworks. Proven ability to achieve measurable outcomes while adapting to evolving organizational needs. Strong focus on team collaboration and fostering a culture of excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager of Decision Support
Opelousas General Health System
04.2024 - Current
- Enhanced executive decision-making by crafting critical financial and quality reports.
- Compiled and submitted year-end cost reports, ensuring compliance and accuracy. Examples include: S10 Bad Debt and Charity Log, Total Medicare Bad Debt Log, Medicaid Log, Revenue/Payment/Adjustment Reports
- Streamlined UCC report submissions by efficiently compiling necessary data.
- Facilitated year-end audits through detailed data compilation and report preparation.
- Administered IDEA Budget program, optimizing financial planning and resource allocation.
- Utilized Excel PowerQuery for effective data analysis in financial and revenue cycles.
Assistant Chief Financial Officer
Opelousas General Health System
07.2022 - 04.2024
- Increased upfront collections by 40% through performance improvement initiatives.
- Developed organizational budget using financial data analysis and forecasting techniques.
- Enhanced budgeting processes through educational sessions with department managers.
- Identified improvement opportunities by collaborating with interdisciplinary financial teams.
- Contributed to strategic executive meetings focused on organizational growth initiatives.
- Created monthly financial reports for Board review and decision-making.
- Led financial planning and analysis initiatives to drive organizational growth and efficiency.
- Collaborated with department heads to align financial strategies with operational objectives.
- Mentored finance team members, fostering professional development and enhancing departmental capabilities.
- Analyzed revenue cycle to identify trends and recommend strategic adjustments for profitability improvement.
- Collaborated with other departments to identify interdepartmental efficiencies, fostering a culture of continuous improvement.
- Prepared comprehensive management reports highlighting critical business drivers affecting revenue generation or expenditure trends.
- Supported strategic decision-making with comprehensive financial analysis, presenting findings to executive leadership.
Service Excellence Manager
Opelousas General Health System
10.2021 - 07.2022
- Implemented New Manager Orientation Guide to enhance onboarding experience.
- Developed New Manager Service Excellence orientation to drive superior service standards.
- Chaired Standards of Behavior committee, establishing key organizational conduct guidelines.
- Created and implemented OGHS’ inaugural virtual employee forum for better communication.
- Improved outpatient satisfaction scores from 92% to 94% through targeted project coordination.
- Administered Leader Evaluation Manager application, facilitating leader and organizational goal development.
- Led departmental initiatives to enhance patient care quality and operational efficiency.
- Streamlined workflow processes, reducing turnaround times for patient services.
- Developed training programs to improve staff competency and compliance with healthcare standards.
- Oversaw budget management, ensuring financial resources aligned with organizational goals.
- Coordinated multidisciplinary teams to facilitate effective communication and collaboration in patient care delivery.
- Analyzed performance metrics to drive continuous improvement in clinical operations and service delivery.
Chief of Staff to the CEO
Opelousas General Health System
03.2020 - 09.2021
- Facilitated executive project communication to enhance alignment with CEO priorities.
- Managed daily tasks for CEO, ensuring effective time and resource allocation.
- Developed presentations for Healthy St. Landry COVID calls, enhancing stakeholder engagement.
- Created executive-level presentations to support strategic decision-making processes.
- Established New Manager Orientation Guide, improving onboarding efficiency for new hires.
- Administered Horizon Business Insight and Explorer applications, optimizing organizational performance.
Data Analyst
Opelousas General Health System
11.2019 - 03.2020
- Enhanced organizational efficiency as Horizon Business Insight program administrator.
- Managed Explorer application to optimize user experience and functionality.
- Developed and maintained financial and quality dashboards for performance tracking.
- Administered Horizon Performance Management application, generating insightful reports for leadership.
- Oversaw Quality Advisor IT systems, ensuring data integrity and accessibility.
- Conducted comprehensive analysis of quality, clinical, and financial data for decision-making.
Special Projects Coordinator (Quality Focus)
Opelousas General Health System
04.2019 - 11.2019
- Streamlined project management and data submission for improved operational efficiency.
- Developed quality reports through comprehensive data analysis and interpretation.
- Administered Press Ganey applications and reports, enhancing data accessibility.
- Managed Press Ganey IT systems to support organizational data needs effectively.
- Oversaw Leader Evaluation Manager application, facilitating leader goal development processes.
- Administered Clarifire Clinical Nurse Rounding Software for enhanced patient care delivery.
Manager of Outpatient Laboratory Services
Opelousas General Health System
09.2018 - 04.2019
- Managed 35 employees across two campuses, ensuring operational efficiency.
- Redesigned employee orientation and training guide for phlebotomists' onboarding.
- Implemented Performance Improvement project, reducing Newborn Screening redraw rates.
- Maintained stroke program, overseeing quarterly data abstraction and submissions.
- Led Leapfrog project management and ensured accurate data submissions.
Special Projects Coordinator
Opelousas General Health System
01.2018 - 09.2018
- Enhanced project outcomes through effective management of data submissions.
- Streamlined clinical initiatives by coordinating process improvement projects.
- Revamped stroke program through analysis and implementation of improvement initiatives.
- Facilitated hospital-wide productivity system to enhance operational efficiency.
- Led Root Cause Analysis to identify and resolve process inefficiencies.
- Implemented patient safety initiatives and improved lab processes through critical thinking.
Administrative Fellowship
Opelousas General Health System
01.2017 - 12.2017
- Enhanced clinical outcomes through Tele Stroke program implementation.
- Contributed to strategic organizational decision-making processes.
- Coordinated Hall of Fame Banquet, ensuring successful event execution.
- Analyzed data to identify supply chain cost-saving opportunities.
- Led Sepsis 3 Hour Bundle compliance project for improved patient care.
- Conducted market analysis to support organizational growth initiatives.
Materials Coordinator
Opelousas General Health System
01.2013 - 12.2016
- Regulation of daily inventory management
- Regulation of daily supply ordering
- Participation in contract analysis and pricing negotiations with the implementation of a Group Purchasing Organization
Radiology Patient Transporter/Clerical
Opelousas General Health System
06.2009 - 01.2013
- Responsible for the safe transporting of patients within the health system for radiologic procedures
- Responsible for patient order entry
Education
Master of Business Administration/Healthcare Administration Certification -
The University of Louisiana at Lafayette
Lafayette, LA01.2016
Bachelor of Sciences - Exercise Science
The University of Louisiana at Lafayette
Lafayette, LA01.2013
Skills
- Team leadership
- Work prioritization
- Complex Problem-solving
- Verbal and written communication
- Documentation and reporting
- Project management
Certification
- Lean Six Sigma Green Belt
- Healthcare Administration Certification, University of Louisiana at Lafayette
- Rotary Club of Opelousas Sunrise Board Member
- St. Landry Chamber of Commerce Executive Board Member
- St. Landry Chamber of Commerce Foundation Board Member
Timeline
Manager of Decision Support
Opelousas General Health System
04.2024 - Current
Assistant Chief Financial Officer
Opelousas General Health System
07.2022 - 04.2024
Service Excellence Manager
Opelousas General Health System
10.2021 - 07.2022
Chief of Staff to the CEO
Opelousas General Health System
03.2020 - 09.2021
Data Analyst
Opelousas General Health System
11.2019 - 03.2020
Special Projects Coordinator (Quality Focus)
Opelousas General Health System
04.2019 - 11.2019
Manager of Outpatient Laboratory Services
Opelousas General Health System
09.2018 - 04.2019
Special Projects Coordinator
Opelousas General Health System
01.2018 - 09.2018
Administrative Fellowship
Opelousas General Health System
01.2017 - 12.2017
Materials Coordinator
Opelousas General Health System
01.2013 - 12.2016
Radiology Patient Transporter/Clerical
Opelousas General Health System
06.2009 - 01.2013
Bachelor of Sciences - Exercise Science
The University of Louisiana at Lafayette
Master of Business Administration/Healthcare Administration Certification -
The University of Louisiana at Lafayette
LEADERSHIP AND SERVICE ACTIVITIES
- SPICE Member – OGHS Employee Giving Committee
- OGHS Joint Commission Task Force Team Member
- American Heart Association – Greater Acadiana Heart Walk
- St. Landry Chamber of Commerce Annual Banquet Committee Chair
- First Annual RCOS Chili Cook Off Committee Member