EMILY TERRY
Maximus Federal Services
Stonewall
1
Certification
5
years of professional experience
Motivated Healthcare and Business Professional with a B.S. in Health Sciences and 6 years of relevant experience. Demonstrated strong attention to detail and organizational skills through effective communication and adaptability in diverse situations. Committed to continuous learning and professional growth, aiming to leverage education and experience in a remote role.
Work History
Clinical Admin II
1 Year 2 Months- Worked successfully in a team setting, providing support and guidance for all email inquiries from facilities and individuals regarding Medicaid waiver services for the aged and disabled in the state of Indiana.
- Receive and attach all medical and other related documents to their designated files for level of care assessments.
- Submit assessment requests for individuals needing home services and nursing facility admissions.
- Correlate demographic information across several EHR software to ensure information is up-to-date.
- Explain the Medicaid waiver application processes to shareholders and individuals inquiring about the process.
- Assisted in problem-solving atypical waiver situations such as moving from out of state.
- Update service statuses as changes come in to sync with the state's system.
- Demonstrated respect, friendliness, and willingness to help wherever needed internally and with external inquiries.
- Assisted with day-to-day operations, working efficiently and productively with all team members to ensure the project operates as smoothly as possible.
- Handled sensitive materials adhering to HIPAA regulations.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments with swift turnaround times on email inquiries.
- Designating waiver individuals to the correct AAA areas for their services based on geographical location.
- Educated individuals and users on the application, determination, and waitlist processes for the Indiana level of care project.
- Streamlined data entry workflows by identifying recurring issues and improving processing steps.
- Provided training and support to end-users, fostering a deeper understanding of various data tools and applications.
- Troubleshot complex issues within databases, providing prompt resolutions that minimized downtime impacting business operations.
- Maintained spreadsheets, logs, and digital files to support organized information retrieval.
- Submitted IT tickets for users dealing with software or database errors.
- Conducted audits of existing data entry processes.
- Compiled, verified accuracy, and sorted information to prepare source data for computer entry using received information in the email and the state database.
Reporting Admin III
1 Year 5 Months- Manage daily reports and monitor multiple work queues to ensure call handling quality is met for the FEMA project.
- Ensured call center service level requirements and goals were consistently met.
- Ensure call center service level requirements and goals are met.
- Collaborated with WFM team to enhance productivity for FEMA project.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
Sr Data Technician
1 Year 2 Months- Managed client reports of documented changes and account updates for the Tx HHSC Project.
- Processed applications and redetermination documents for timely data entry.
- Handled receiving applications & redetermination documents for data entry & processing.
- Assigned cases to appropriate departments for processing.
- Verified case data for accuracy, completeness, and compliance with HHSC documentation standards.
- Entered confidential records into database systems, maintaining organized and current files.
- Reviewed source documents to resolve discrepancies and correct incomplete information.
- Updated client case information while following strict privacy and data handling requirements.
- Prepared routine data reports and summaries for case review and operational tracking.
- Coordinated document processing workflows to support timely case movement and record retrieval.
- Audited data entries for consistency, reducing errors across multiple case records.
- Supported team members with file maintenance, data validation, and system updates.
Department Coordinator
1 Year- Developed work schedules and assigned duties to direct report personnel, enhancing team efficiency.
- Supervised Occupational and Speech therapists' quality standards, deadlines, and proper procedures; corrected errors or problems.
- Assumed leadership responsibility for departmental tasks and contacted facilities, patients, and insurance companies.
- Evaluated employee key performance indicators, identifying training needs and opportunities for professional development.
- Assisted with escalated issues or cases.
Education
Bachelor of Science - Health Sciences
- Dean's List Spring/Fall 2018 and spring 2019
- University cheerleading Scholarship Recipient
- Out-of-state tuition academic waiver Scholarship Recipient
- Extracurricular Activities: University competitive cheerleader 2015-2019
- Kappa Delta - Delta Zeta chapter Member 2015-2019
Associates - Business management & marketing
- Dean's List fall 2018 and spring 2019
- Kappa Delta Member 2015-2019
- Extracurricular Activities: University competitive cheerleader 2015-2019
Skills
Healthcare management
Healthcare systems management
Clinical workflow optimization
Healthcare data management
Health information systems
Healthcare analytics
Healthcare IT systems
Data quality assurance
HIPAA compliance
Hospital operations analysis
Strong organizational
time-management & computer skills.
Detail-oriented multitasking
Multitasking
Teamwork and collaboration
Client relations
Multitasking skills
EHR software navigation
Smartsheet expertise
Exceptional communication and interpersonal skills.
Clinical data evaluation
Certification
- EPIC Certification
- Business Praxis II
- HIPAA Compliance Certification
Personal Information
Title: Health & Business Professional
Timeline
Clinical Admin II
Maximus Federal Services
09.2025 - CurrentRead More
Reporting Admin III
Maximus Federal Services
04.2024 - 09.2025Read More
Sr Data Technician
Maximus Federal Services
02.2023 - 04.2024Read More
Department Coordinator
Texas United Rehab
01.2022 - 01.2023Read More
The University of Louisiana At Monroe
Bachelor of Science from Health Sciences
Read More
The University of Louisiana At Monroe
Associates from Business management & marketing
Read More