Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily "Rebecca" Thomas

Keithville

Summary

Experienced healthcare professional ready for leadership positions in emergency medical services. Demonstrated success in navigating high-pressure environments and improving team efficiency to provide superior patient care. Acknowledged for a collaborative mindset and flexibility, adept at meeting changing organizational requirements through strong decision-making and communication abilities.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Communications Center Manager

Balentine Ambulance Service
12.2018 - Current
  • Assisted with the recruitment, hiring, and training processes to ensure a skilled workforce capable of meeting center objectives.
  • Monitored facility, employee performance, and service levels to uphold compliance with company and industry standards.
  • Encouraged teamwork culture through influential leadership, accessible communication channels, and ongoing team-building events.

Paramedic Supervisor

Balentine Ambulance Service
01.2011 - Current
  • Coordinated scheduling and staff affairs for dispatch to uphold ideal staffing levels continuously.
  • Facilitated development of department-wide policies, procedures, and protocols to enhance operational effectiveness

Dispatcher

Balentine Ambulance Service
11.2007 - Current
  • Directed high-stress situations with poise and effectiveness, facilitating timely aid for individuals in need.
  • Coordinated with EMTs, Paramedics, and Paratransit drivers to facilitate prompt patient transportation.
  • Directed dispatching, routing, and tracking of 15-20 fleet vehicles.
  • Partnered with fellow dispatchers to sustain uninterrupted workflow during shift transitions.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.

EMT/Paramedic

Balentine Ambulance Service
10.2001 - Current
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
  • Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
  • Demonstrated strong decision-making abilities in determining the most appropriate course of action for each unique situation encountered in the field.
  • Updated professional knowledge through continuous training and education programs, enhancing overall service quality.

Education

High School Diploma -

Southwood High School
Shreveport, LA

Skills

  • Operations management
  • Staff leadership
  • Interdepartmental collaboration
  • Facility management
  • Experience with Word and Excel
  • Experience with Computer Aided Dispatch (CAD)
  • Team supervision
  • Data analysis
  • Training coordination
  • Hiring and onboarding

Certification

BLS Certifcation

Nationally Registered Paramedic (NRP)

Communications Center Manager (CCM)

Timeline

Communications Center Manager

Balentine Ambulance Service
12.2018 - Current

Paramedic Supervisor

Balentine Ambulance Service
01.2011 - Current

Dispatcher

Balentine Ambulance Service
11.2007 - Current

EMT/Paramedic

Balentine Ambulance Service
10.2001 - Current

High School Diploma -

Southwood High School

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Emily "Rebecca" Thomas