Emma Fisackerly
New Orleans
Summary
Finance student with practical experience in operational leadership and customer service excellence. Strong background in managing workflow, training teams, and ensuring financial accuracy in high-demand environments. Skilled in utilizing POS systems and coordinating successful client-focused events.
Overview
3
3
years of professional experience
Work History
Shift Leader
Playa Bowls
New Olreans and Baton Rouge
03.2023 - Current
- Supervise daily operations in a high-volume environment, ensuring efficiency, quality, and customer satisfaction
- Led team during peak hours by delegating tasks and managing workflow to enhance service delivery
- Manage inventory including stocking, monitoring product levels, and supporting ordering processes
- Train and support new employees to maintain service, operational, and food safety standards
- Deliver customer service while preparing menu items to company standards in a fast-paced setting
- Operate Clover POS system for order processing, payment handling, and transaction accuracy
- Fulfilled high-volume orders for collegiate athletics and professional sports teams with precision and on-time delivery
- Coordinated off-site catering events and large-scale group orders for corporate and athletic clients, ensuring client satisfaction
Education
Bachelor of Science - Business Administration - Finance
University of Louisiana
Baton Rouge, LA05-2027
Skills
- Team leadership
- Client relations
- Staff Training
- Inventory management
- Cash handling
- POS Systems (Clover)
- Microsoft Excel (Basic-Intermediate)
- Health and safety Standards
- Time Management & Multitasking
- Problem solving
Leadership Experience
Shift Leader, Playa Bowls
- Act as on-shift leader responsible for team coordination, task delegation, and operational efficiency,
- Resolve customer and operational issues in real time to maintain service standards, Support training and onboarding of new team members
Varsity Volleyball Team Captain:
- Lead team culture, accountability, and performance standards while coordinating communication between coaches, players, and parents.
- Organized and led practices focused on skill development, strategy, and conditioning, while mentoring teammates academically and athletically to maintain eligibility and team success.
- Planned and executed community and team initiatives, including Hurricane Ida relief efforts, a beach volleyball league, and media interviews during state-level competition to represent the program publicly.
Coursework
- Financial Accounting
- Managerial Accounting
- Financial Management
- Information Systems & Analytics
- Microeconomics/Macroeconomics
- Operations Management
Timeline
Shift Leader
Playa Bowls
03.2023 - Current
Bachelor of Science - Business Administration - Finance
University of Louisiana