Emma Ray Rawls-Bennett
Baton Rouge
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
4
4
years of professional experience
Work History
Grocery Stocker
Whole Food Market
08.2025 - Current
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Checked aisles for spills to complete quick clean-up.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Interacted with guests in friendly and knowledgeable way.
- Stocked designated items on shelves, end caps and displays.
Restaurant Hostess
Keith Young's Steakhouse
04.2025 - 07.2025
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Baker
Wheat Montana Bakery
08.2024 - 12.2024
- Complied with health and safety codes to protect staff and customers.
- Trained and supervised new employees on bakery operations and procedures.
- Created appealing displays to showcase products in bakery.
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Cleaned and maintained kitchen equipment and oven.
- Replenished and rotated food items, following correct food cooling and storage procedures.
To-Go Server
Darden Restaurants-Cheddars
06.2023 - 03.2024
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Washed hands regularly throughout shift to comply with safety and sanitation protocol.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
Hostess, To-Go Specialist, Server
Applebee's Neighborhood Grill & Bar
01.2022 - 01.2024
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Promoted business loyalty by fostering positive customer relationships.
- Delivered pick-up and curbside orders to guests.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Front Desk Receptionist
Joli Coupe Salon
09.2022 - 02.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
A.S Business - Business
Baton Rouge Community College
Baton Rouge, LA05-2027
Skills
- Calm demeanor
- Order management
- Positive and professional
- Guest engagement
- Hospitality service expertise
- Cash handling
- Time management
- Decision-making
- Bar terminology
- Team collaboration
Timeline
Grocery Stocker
Whole Food Market
08.2025 - Current
Restaurant Hostess
Keith Young's Steakhouse
04.2025 - 07.2025
Baker
Wheat Montana Bakery
08.2024 - 12.2024
To-Go Server
Darden Restaurants-Cheddars
06.2023 - 03.2024
Front Desk Receptionist
Joli Coupe Salon
09.2022 - 02.2023
Hostess, To-Go Specialist, Server
Applebee's Neighborhood Grill & Bar
01.2022 - 01.2024
A.S Business - Business
Baton Rouge Community College