Ephraim Rose
502 E Glenhill Blvd
Summary
Versatile and results-oriented, excelled as a Warehouse Manager at FedEx, enhancing inventory accuracy and safety compliance. Skilled in warehouse operations and team leadership, I significantly improved efficiency and employee safety. Demonstrated exceptional problem-solving abilities and a commitment to maintaining high-quality standards across various roles, including customer service and postal duties.
Overview
5
5
years of professional experience
Work History
Warehouse Manager
FedEx
10.2023 - 01.2025
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Executed regular upkeep activities to maintain a safe and compliant warehouse environment.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Customer Service Representative
Embodied By Rose LLC
11.2019 - 09.2023
- Maintained composure in high-stress environments while implementing solutions to disagreements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Postal Worker
USPS
11.2021 - 01.2022
- Supported colleagues in managing high-volume periods through effective teamwork and communication during peak mailing seasons.
- Strengthened relationships with local communities through courteous interactions while delivering their essential correspondence daily.
- Improved mail delivery efficiency by organizing and sorting mail according to delivery routes.
- Streamlined handling of large-scale mail, ensuring precise sorting and prompt dispatch.
Education
High School Diploma - Academic
Lafayette Christian Academy
Lafayette, LA05.2020
Skills
- Shipping and receiving
- Forklift operations
- Warehouse operations
- Inventory and stocking
- Inventory management
- Delegating work
- Loading and unloading
- Problem-solving
- Order picking and processing
- Employee safety
- Safety monitoring
- Staff supervision
- Mentoring and training
- Order fulfillment
- Staff management
- Warehouse layout optimization
- Safety oversight
- Safety standards
- Team building and leadership
- Warehouse logistics
- Heavy lifting
- Unpacking merchandise
- Quality assurance
Timeline
Warehouse Manager
FedEx
10.2023 - 01.2025
Postal Worker
USPS
11.2021 - 01.2022
Customer Service Representative
Embodied By Rose LLC
11.2019 - 09.2023
High School Diploma - Academic
Lafayette Christian Academy
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