Erica Allridge

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Managed customer service interactions to enhance satisfaction and loyalty.

• Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
• Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
• Increased player loyalty by developing personalized relationships and providing exceptional guest service.
• Maximized casino revenue by monitoring player gaming activities and identifying potential high-value players.