Erica Freeman
Bossier City
Summary
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Overview
12
12
years of professional experience
Work History
Patient Communication Specialist
American Health Connection
Beverly Hills
05.2024 - 10.2025
- Facilitated patient inquiries and scheduled appointments using electronic health record systems.
- Coordinated communication between patients and healthcare providers to ensure clarity.
- Managed patient records and updated information in compliance with privacy regulations.
- Assisted patients with insurance inquiries and payment options.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Patient Service Representative
Conduent
Lexington
12.2022 - 05.2024
- Answered incoming calls and responded to inquiries in a timely manner.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Assisted clients in understanding available services and resources effectively.
- Collected and documented patient information accurately during initial assessments.
- Ensured that all necessary paperwork was completed accurately before discharge from program.
Patient Service Advocate
CCS Medical
Farmersville
02.2019 - 12.2022
- Coordinated communication between patients and healthcare providers.
- Processed patient orders using electronic health record systems.
- Documented patient interactions to ensure accurate records.
- Maintained accurate records of all patient interactions including phone calls, emails, and in-person visits.
- Collaborated with team members to improve service delivery processes.
- Verified patient insurance eligibility and benefits through electronic systems.
General Clerk
General Dynamics IT
Falls Church
08.2017 - 02.2019
- Responded to customer inquiries via phone and email promptly.
- Analyzed claims data to identify trends and discrepancies.
- Ensured timely processing of claims in accordance with company policies.
- Conducted investigations to gather evidence in support of claims resolution.
- Utilized spreadsheet software to organize and analyze large data sets.
Technical Support Representative
Teleperformance USA
Shreveport
01.2015 - 08.2017
- Resolved customer inquiries through phone, chat, and email communication.
- Documented support tickets in the tracking system for future reference.
- Managed customer accounts and updated information in the database.
- Troubleshot customer inquiries related to software and hardware issues.
Phlebotomist
Willis Knighton Pierremont
Shreveport
05.2016 - 08.2017
- Collected blood samples using sterile techniques and appropriate equipment.
- Prepared specimens for laboratory analysis and ensured proper labeling.
- Maintained accurate records of patient information and sample processing.
- Ensured compliance with safety protocols and infection control standards consistently.
- Verified patient information prior to specimen collection.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
Clinical Assistant
University Health Shreveport
Shreveport
04.2014 - 05.2016
- Assisted with patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Educated patients on treatment plans and medication instructions.
- Answered phones and responded to inquiries from patients or family members.
- Assisted in scheduling appointments for patients in a timely manner.
- Monitored vital signs and reported changes to nursing staff promptly.
Education
Certfication - Phlebotomy Technician
Bossier Parish Community College
Bossier City, LA05-2016
Certification - Data Processing
Commercial College
Shreveport, LA12-1995
Skills
- Customer Service
- Computer proficiency
- Problem resolution
- Attention to detail
- CRM software
- Excellent written and oral communication
- Data entry
- Microsoft
- Electronic health records
- Patient scheduling
- Insurance verification
- Patient registration
- Medical terminology
- Health information management
Timeline
Patient Communication Specialist
American Health Connection
05.2024 - 10.2025
Patient Service Representative
Conduent
12.2022 - 05.2024
Patient Service Advocate
CCS Medical
02.2019 - 12.2022
General Clerk
General Dynamics IT
08.2017 - 02.2019
Phlebotomist
Willis Knighton Pierremont
05.2016 - 08.2017
Technical Support Representative
Teleperformance USA
01.2015 - 08.2017
Clinical Assistant
University Health Shreveport
04.2014 - 05.2016
Certfication - Phlebotomy Technician
Bossier Parish Community College
Certification - Data Processing
Commercial College