Erica Mitchell
Leesville
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
McDonald's
Leesville
12.2021 - Current
- Supervised daily operations to ensure smooth restaurant functioning.
- Trained and mentored staff on customer service standards.
- Managed inventory levels and ordered supplies as needed.
- Implemented company policies to maintain health and safety .
- Resolved customer complaints to enhance guest satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Guided management and supervisory staff to promote smooth operations.
- Ensured compliance with local health department regulations regarding food safety standards.
Shift Manager
Arbys
Norton
03.2015 - 05.2017
- Trained team members on food preparation and customer service protocols.
- Implemented efficient workflow processes to improve service speed during peak hours.
- Managed daily cash intake by counting out registers and tabulating profits.
Education
Department Manager - Capstone
Hamburger University
11.2022 - 12.2022
Central High School
Wise, VAGeneral Manager - Shift Leadership
Hamburger University
Certification
- Servesafe
Accomplishments
- Triple crown award
Timeline
Department Manager - Capstone
Hamburger University
11.2022 - 12.2022
General Manager
McDonald's
12.2021 - Current
Shift Manager
Arbys
03.2015 - 05.2017
Central High School
General Manager - Shift Leadership
Hamburger University