Erica Nichols
Morse
Summary
Dynamic manager with a proven track record at Eunice Casino, excelling in staff development and operations management. Enhanced customer loyalty through effective conflict resolution and strategic marketing initiatives. Skilled in cross-functional team management, driving productivity while maintaining a professional environment. Committed to maximizing profitability and fostering team engagement.
Overview
15
15
years of professional experience
Work History
Manager
Eunice Casino
08.2015 - 09.2025
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Manager
Jennings Casino
07.2010 - 11.2013
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed and maintained relationships with customers and suppliers through account development.
Education
GED -
Stone Coast Academy
Skills
- Staff development
- Cross-functional team management
- Staff management
- Emergency response
- Policy implementation
- Revenue management
- Policy and procedure development
- Team leadership
- Operations management
- Shift scheduling
- Cash Handling
Timeline
Manager
Eunice Casino
08.2015 - 09.2025
Manager
Jennings Casino
07.2010 - 11.2013
GED -
Stone Coast Academy