Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Nichols

Morse

Summary

Dynamic manager with a proven track record at Eunice Casino, excelling in staff development and operations management. Enhanced customer loyalty through effective conflict resolution and strategic marketing initiatives. Skilled in cross-functional team management, driving productivity while maintaining a professional environment. Committed to maximizing profitability and fostering team engagement.

Overview

15
15
years of professional experience

Work History

Manager

Eunice Casino
08.2015 - 09.2025
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Managed and motivated employees to be productive and engaged in work.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Manager

Jennings Casino
07.2010 - 11.2013
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed and maintained relationships with customers and suppliers through account development.

Education

GED -

Stone Coast Academy

Skills

  • Staff development
  • Cross-functional team management
  • Staff management
  • Emergency response
  • Policy implementation
  • Revenue management
  • Policy and procedure development
  • Team leadership
  • Operations management
  • Shift scheduling
  • Cash Handling

Timeline

Manager

Eunice Casino
08.2015 - 09.2025

Manager

Jennings Casino
07.2010 - 11.2013

GED -

Stone Coast Academy
Erica Nichols