Erica Savannah
Shreveport
Summary
Seeking a career that offers ample opportunities for growth and development, specifically interested in securing a position as a Medical Assistant. Committed to delivering exceptional levels of patient care, driven by a passion for providing top-notch healthcare services. Eager to acquire new knowledge and skills, approaching each day with a willingness to learn and be taught, ensuring necessary expertise to excel in my career journey.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
LSU Health Sciences Center Shreveport
05.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Clinical Externs
Ochsner Health at Shreveport
02.2023 - 04.2023
- Working under the supervision of some of the greatest doctors and residents
- Hands on training in clinical setting
- Patient assessment
- Observing mini procedures
- Scheduling and canceling appointments
- Obtaining patients vitals including blood pressure, temperature, and diagnostic information
- Following proper techniques for disinfecting, sanitizing, and sterilizing of the rooms and instruments use for procedures
SURVEILLANCE LEAD OPERATOR
BALLY'S AT SHREVEPORT
11.2019 - 02.2023
- Maintains surveillance on non-gaming areas as assigned by the security director
- Oversee that surveillance operations monitor and record all irregular activities, as requested!
- Observe the movements and activities of the employees and patrons
- Protect the establishment’s property
- Make sure there is no cheating or theft occurring at the gaming tables, either by the gamers or the dealers
- Create daily logs and reports for the cage, count team, and security
CALL CENTER AGENT
MARGARITAVILLE
06.2017 - 11.2019
- Responds to incoming calls from the customers
- Answer questions and inquiries
- Handles guests’ inquiries both telephonically and by email
- Enter new customer information into the system
- Updates existing guest information
- Routes calls to appropriate resource
- Follows up with guests’ calls where necessary
- Documents all call information according to standard operating procedures
- Completes call logs
- Produces call reports
PATIENT ACCESS
LSU HEALTH
05.2016 - 07.2017
- Provides excellent customer service to all patients
- Obtain all dietary needs for each patient
- Input food orders for each patient into system
- Assist with preparing the meals for the patient
Education
High School Diploma -
Green Oaks High School
Shreveport, LA05.2009
Certified Clinical Medical Assistant - undefined
Remington College
04.2023
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Clinical documentation
- Medication administration
- Electronic health records
- Vital sign monitoring
- Sterilization techniques
- Patient documentation
- Wound care
- Patient assessments
- Inventory and supply management
- Time management
- Problem-solving
Certification
- BLS Provider- Basic Life Support –11/18/2022 –11/2024
- NHA Certified –02/16/2023 –02/16/2025.
Timeline
Certified Medical Assistant
LSU Health Sciences Center Shreveport
05.2023 - Current
Clinical Externs
Ochsner Health at Shreveport
02.2023 - 04.2023
SURVEILLANCE LEAD OPERATOR
BALLY'S AT SHREVEPORT
11.2019 - 02.2023
CALL CENTER AGENT
MARGARITAVILLE
06.2017 - 11.2019
PATIENT ACCESS
LSU HEALTH
05.2016 - 07.2017
Certified Clinical Medical Assistant - undefined
Remington College
- BLS Provider- Basic Life Support –11/18/2022 –11/2024
- NHA Certified –02/16/2023 –02/16/2025.
High School Diploma -
Green Oaks High School
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